Fetching e-mails into Redmine via IMAP

I'm trying to fetch e-mails into Redmine via IMAP.

The e-mails I'm generating look like this:

FooBar Ltd 
123456
http://example.com/Foobar-Ltd-123456.html

Project: backend
Tracker: Dataerror

Beschreibung:
This is the description

===========================
CLIENT_IP: 192.168.1.215
HTTP_USER_AGENT: mozilla/asdfjköl
I try to fetch them into Redmine via this command:

rake -f /var/www/projects/redmine/Rakefile redmine:email:receive_imap \
RAILS_ENV="production" host=example.com port=993 ssl=true username=redmine \
password=1234 project=myproject tracker=other \
allow_override=project,tracker,category,priority \
move_on_success=read move_on_failure=failed

But the e-mails get moved into the failed folder.

I had this setup running some time ago with a different e-mail generator but pretty much the same template, and I can't figure out why it's not working. The permissions seem to be OK too.

In order to further debug this issue, I need some logfiles. Are there any logfiles written by this command? Or are there any other suggestions to solve this issue?

My environment:

danilo@jabba:/var/www/projects/redmine$ RAILS_ENV=production script/about
About your application's environment
Ruby version              1.8.7 (i486-linux)
RubyGems version          1.3.5
Rack version              1.0
Rails version             2.3.5
Active Record version     2.3.5
Active Resource version   2.3.5
Action Mailer version     2.3.5
Active Support version    2.3.5
Application root          /var/www/projects/redmine
Environment               production
Database adapter          mysql
Database schema version   20100819172912

Replies (2)

RE: Fetching e-mails into Redmine via IMAP - Added by D B over 13 years ago

Today I did a fresh redmine install (Git version, Tag v1.1.2) and migrated the data over to it, hoping this would solve the issue. But it didn't.

I created a question with a bounty over at Superuser.com, but nobody there could help me. http://superuser.com/questions/265288/fetching-e-mails-into-redmine-via-imap

There has to be some solution. Can someone help me?

RE: Fetching e-mails into Redmine via IMAP - Added by Deoren Moor over 13 years ago

I too am facing the same issue. I have Redmine 1.2.1 installed as of this writing and getting odd results. Some emails are placed in the rejected_emails to begin with, but once I manually move the email back into the Inbox and mark it as unread, it'll be processed on the next try. Very odd.

cd /opt/redmine
RAILS_ENV=production script/about

About your application's environment
Ruby version              1.8.7 (i686-linux)
RubyGems version          1.3.7
Rack version              1.1
Rails version             2.3.11
Active Record version     2.3.11
Active Resource version   2.3.11
Action Mailer version     2.3.11
Active Support version    2.3.11
Application root          /opt/redmine
Environment               production
Database adapter          mysql
Database schema version   20110511000000

Here is the shell script which runs every 5 minutes:

# Purpose: Fetch emails and import into Redmine

# References:
#   * http://www.redmine.org/projects/redmine/wiki/RedmineReceivingEmails

cd /opt/redmine

sudo -u www-data rake -f /opt/redmine/Rakefile redmine:email:receive_imap \
    RAILS_ENV="production" \
    host=host.example.com username=user@example.com password=example \
    move_on_success=accepted_emails move_on_failure=rejected_emails \
    project=unassigned category=unassigned tracker=support \
    no_permission_check=1 unknown_user=accept port=993 ssl=1 \
    allow_override=tracker,priority,project,status,category > /dev/null 2>&1

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