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Feature #15928

open

Disable email notifications for ticket's updates

Added by Huy Bao NGO about 10 years ago. Updated about 2 years ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Email notifications
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:

Description

Hello,

We're having a problem that every time a ticket is updated, our customer will be spammed because of unimportant notifications. We'd like to add a new option which allow the system to send or do not send email for each update of the issue. The idea is to add a check-box [send email to notify the update], so that the watcher will only receive notification of important updates on the issue. Is it possible to make it on redmine?

Thank you very much.


Related issues

Related to Redmine - Feature #10033: Disable/enable option for watchers to manage e-mail notificationsNew

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Related to Redmine - Feature #8692: Make possible to create an admin user that don't sent mail notificationsNew2011-06-27

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Related to Redmine - Feature #9068: New button : "Submit modification without notification"New2011-08-16

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Has duplicate Redmine - Feature #14640: Enable / disable email notifications in issueClosed

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Actions #1

Updated by Jan Niggemann (redmine.org team member) about 10 years ago

In the presented usecase it nmight be a good idea, but generally this has a high potential of being abused for information hiding... IMHO.

If this is to be implemented, I'd say we need an option so administrators can disable this.

Actions #2

Updated by Gregor K about 10 years ago

I would like to see that feature too. Our customer and also PMs complains about too many mails that are only development related. We tried to use the "Private note" flag, but this also causes the related parties not to see the text at all. It would be nice if there is the option to case by case select/unselect the groups or users that will receive the emails or not.

Gregor

Actions #3

Updated by Gregor K about 10 years ago

I found the following in my eyes related/duplicate issues: #14640, #10033, #8692, #8382, #8241

Actions #4

Updated by Toshi MARUYAMA about 10 years ago

  • Has duplicate Feature #14640: Enable / disable email notifications in issue added
Actions #5

Updated by Toshi MARUYAMA about 10 years ago

  • Related to Feature #10033: Disable/enable option for watchers to manage e-mail notifications added
Actions #6

Updated by Toshi MARUYAMA about 10 years ago

  • Related to Feature #8692: Make possible to create an admin user that don't sent mail notifications added
Actions #7

Updated by Jan Malte Gerth about 9 years ago

Is this plugin doing what you want?
https://github.com/paginagmbh/redmine_silencer

Actions #8

Updated by Yuuki NARA over 4 years ago

+1

Actions #9

Updated by Makoto Saito over 4 years ago

+1 I hope this function!

Actions #10

Updated by Albert Valls over 3 years ago

+1

Actions #11

Updated by Ribald Drobens about 3 years ago

+1

Actions #12

Updated by C S about 3 years ago

I also think that this function has potential if it is fully implemented:
  • Role management
    • Who can be deactivated -> role customer and
    • Who can deactivate -> role clerk
    • Alternatively: Extension of your own email options under User-> Notify only of important messages (function is taken into account) or Receive all messages (function is not taken into account)
  • All participants must see the changes (-> active login into the system -> view ticket)
Actions #13

Updated by Bruno Ferreira almost 3 years ago

+1

Really useful!

Actions #14

Updated by Go MAEDA over 2 years ago

Easy Redmine has "Edit without notifications" permission. And a user will see "Don't send notifications" checkbox when adding/editing an issue when the permission is granted.

I would be in favor of adding this feature if such permission is added.

Actions #15

Updated by Go MAEDA over 2 years ago

  • Related to Feature #9068: New button : "Submit modification without notification" added
Actions #16

Updated by Dirk Schmidt over 2 years ago

+1

This would be very very usefull

Actions #17

Updated by Jan Catrysse about 2 years ago

+1
I think we will be using a plugin (https://github.com/omegacodepl/redmine_stealth) for the moment, but this would come in very handy.

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