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Send Autoresponse Email is not working
Added by balaji raju over 9 years ago
Hi,
I installed redmine and purchased redmine helpdesk plugin then configured the same. when i am sending email to the helpdesk email which i am getting info regarding my ticket which is created through email but not getting autoresponse email.
I configured helpdesk email template with content like "thanks for contacting support we will revert back to you shortly" which that autoresponse am not getting through email.
I enabled that option by ticking it and all other mail functionality is working except autoresponse.
Kindly help me in this situation asap.
with regards,
Balaji.R