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Export Ticket History Logs (Status and Time Updated)
Added by Drew Bermudez over 8 years ago
Hi. I am trying to generate a report regarding the tack time from Registering the Issue to Closing the Issue.
With this, I am looking for a way to extract the History Logs of the Ticket
to get when the Ticket was updated and their corresponding status.
Below is the sample output of what I am looking for.
ID | Status | Updated | Updated By
107 | New | 2016-06-20 10:00 | User
107 | In Progress | 2016-06-20 10:30 | Tech Guy
108 | New | 2016-06-20 11:00 | User
107 | Closed | 2016-06-20 11:10 | Tech Guy
...
Any help would be greatly appreciated.
Thanks for your time.