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Need help with problems using filters in 3.4.6

Added by mark f about 6 years ago

We have Redmine 3.4.6.
When trying to create a custom query, setting up a filter does not seem to work.
For example, if I wanted to create a query that showed all open issues, you would choose a filter on the field 'Status' and then criteria would appear to choose 'Open'.
The criteria of 'Open' (as well as any of the other choices) does not appear when I choose the 'Status' field filter.
We have installed no plugins.
Is there ever any need to add plugins (like possibly a common libs plugin)?
Are there any fixes (like 3.4.6-1) that would help?
Please help.