Redmine

Hello All,

We are using Redmine as an Heldesk/Ticketing system.
I'm trying to configure the creation of issues based on email. But It does not working yet.

My env :
A bitnami stack

RAILS_ENV=production bin/about
sh: 1: darcs: not found
sh: 1: hg: not found
sh: 1: bzr: not found
Environment:
  Redmine version                3.4.5.stable
  Ruby version                   2.3.7-p456 (2018-03-28) [x86_64-linux]
  Rails version                  4.2.8
  Environment                    production
  Database adapter               Mysql2
SCM:
  Subversion                     1.9.7
  Cvs                            1.12.13
  Git                            2.14.1
  Filesystem
Redmine plugins:
  redmine_mail_reminder          3.0.0.0001

And when I try below command I receive an error.

 sudo rake redmine:email:receive_imap RAILS_ENV="production" host=myhostname.mysuperdomain.fr username=testredmine@mysuperdomain.fr password=testredmine ssl=1 port=993 move_on_success=read move_on_failure=failed --trace

Output :

** Invoke redmine:email:receive_imap (first_time)
** Invoke environment (first_time)
** Execute environment
** Execute redmine:email:receive_imap
rake aborted!
Net::IMAP::NoResponseError:  UID COPY failed
/opt/bitnami/ruby/lib/ruby/2.3.0/net/imap.rb:1196:in `get_tagged_response'
/opt/bitnami/ruby/lib/ruby/2.3.0/net/imap.rb:1250:in `block in send_command'
/opt/bitnami/ruby/lib/ruby/2.3.0/monitor.rb:214:in `mon_synchronize'
/opt/bitnami/ruby/lib/ruby/2.3.0/net/imap.rb:1232:in `send_command'
/opt/bitnami/ruby/lib/ruby/2.3.0/net/imap.rb:1418:in `copy_internal'
/opt/bitnami/ruby/lib/ruby/2.3.0/net/imap.rb:854:in `uid_copy'
/opt/bitnami/apps/redmine/htdocs/lib/redmine/imap.rb:49:in `block in check'
/opt/bitnami/apps/redmine/htdocs/lib/redmine/imap.rb:36:in `each'
/opt/bitnami/apps/redmine/htdocs/lib/redmine/imap.rb:36:in `check'
/opt/bitnami/apps/redmine/htdocs/lib/tasks/email.rake:117:in `block (4 levels) in <top (required)>'
/opt/bitnami/apps/redmine/htdocs/app/models/mailer.rb:438:in `with_synched_deliveries'
/opt/bitnami/apps/redmine/htdocs/lib/tasks/email.rake:116:in `block (3 levels) in <top (required)>'
/opt/bitnami/ruby/lib/ruby/gems/2.3.0/gems/rake-12.3.1/lib/rake/task.rb:271:in `block in execute'
/opt/bitnami/ruby/lib/ruby/gems/2.3.0/gems/rake-12.3.1/lib/rake/task.rb:271:in `each'
/opt/bitnami/ruby/lib/ruby/gems/2.3.0/gems/rake-12.3.1/lib/rake/task.rb:271:in `execute'
/opt/bitnami/ruby/lib/ruby/gems/2.3.0/gems/rake-12.3.1/lib/rake/task.rb:213:in `block in invoke_with_call_chain'
/opt/bitnami/ruby/lib/ruby/2.3.0/monitor.rb:214:in `mon_synchronize'
/opt/bitnami/ruby/lib/ruby/gems/2.3.0/gems/rake-12.3.1/lib/rake/task.rb:193:in `invoke_with_call_chain'
/opt/bitnami/ruby/lib/ruby/gems/2.3.0/gems/rake-12.3.1/lib/rake/task.rb:182:in `invoke'
/opt/bitnami/ruby/lib/ruby/gems/2.3.0/gems/rake-12.3.1/lib/rake/application.rb:160:in `invoke_task'
/opt/bitnami/ruby/lib/ruby/gems/2.3.0/gems/rake-12.3.1/lib/rake/application.rb:116:in `block (2 levels) in top_level'
/opt/bitnami/ruby/lib/ruby/gems/2.3.0/gems/rake-12.3.1/lib/rake/application.rb:116:in `each'
/opt/bitnami/ruby/lib/ruby/gems/2.3.0/gems/rake-12.3.1/lib/rake/application.rb:116:in `block in top_level'
/opt/bitnami/ruby/lib/ruby/gems/2.3.0/gems/rake-12.3.1/lib/rake/application.rb:125:in `run_with_threads'
/opt/bitnami/ruby/lib/ruby/gems/2.3.0/gems/rake-12.3.1/lib/rake/application.rb:110:in `top_level'
/opt/bitnami/ruby/lib/ruby/gems/2.3.0/gems/rake-12.3.1/lib/rake/application.rb:83:in `block in run'
/opt/bitnami/ruby/lib/ruby/gems/2.3.0/gems/rake-12.3.1/lib/rake/application.rb:186:in `standard_exception_handling'
/opt/bitnami/ruby/lib/ruby/gems/2.3.0/gems/rake-12.3.1/lib/rake/application.rb:80:in `run'
/opt/bitnami/ruby/lib/ruby/gems/2.3.0/gems/rake-12.3.1/exe/rake:27:in `<top (required)>'
/opt/bitnami/ruby/bin/rake:23:in `load'
/opt/bitnami/ruby/bin/rake:23:in `<main>'
Tasks: TOP => redmine:email:receive_imap

Do you have any ideas ?

Thanks in advance,

Cédric