Redmine

Hi Uwe,

This is Dimitar from the RedmineUP Support Team.

As far as I can see from the shared system information, you are using our plugin ---> redmine_contacts_helpdesk

There is an autoclose feature of the plugin, please see it here ---> https://www.redmineup.com/pages/help/helpdesk/helpdesk-tickets-autoclose-feature

Is it going to fit your needs? Please write us at support@redmineup.com with some feedback if you like the feature.

We look forward to hearing from you.

Uwe Handzik wrote:

Hi guys! We have an idea/problem to optimise a process and i wondered if it is possible and realisable:

when i close an issue (either in the issue itself or in the issuechart with the right mouse button --> close issue) i would love to have an automatical e-mail going to
the contact in the issue (for example someone from the company i am working with/for (not the user in Redmine)). I would like to inform them that it is closed (f. ex. i have
been waiting for documents i didn't receive in time).
I hope you guys understand what i mean: i click and close and the e-mail will be sent immediately and i am done ;)

I don't even know if that is possible with redmine like this (i did do heaps of research without succes). Maybe it is an extra plugin?

The system information: (we want to update to the recent version soon)

Environment:
Redmine version 3.3.0.stable
Ruby version 2.1.9-p490 (2016-03-30) [x86_64-linux]
Rails version 4.2.6
Environment production
Database adapter Mysql2
Redmine plugins:
redmine_contacts_helpdesk 4.1.1

Thank you so much for your help/ ideas/ tips. It's much needed and much appreciated.

Cheers