Hello All -
I've done a quick Python script which might possibly be useful to others. It looks at the open tickets currently assigned to each user, organises them by project and sorts them by priority, and then sends an email to the user with a nice report. It says, "The ball's in your court" for these issues... hence the name!
In our team, the idea is not really to prompt developers to work on these tickets, but to remind them that everyone else thinks that they're the person dealing with this, in case they've forgotten! So nobody else is likely to work on the issue while this is the case. The person receiving the email might want to unassigned themselves, or assign it to someone else, or change the status of the ticket, or whatever, if the report doesn't align with their own version of reality. :-)
Redline-ballcourt can be installed using pip - the details are here on PyPI . And the source is here on GitHub .
In the configuration file, you can specify things like users and projects to include or exclude, the SMTP server to use for mail-sending, and the format of the mails to be sent.
It seems to work well but has not been heavily tested yet - note the version number! So suggestions, especially if accompanied by pull requests, are welcome - probably best to use GitHub for those.
All the best,
Quentin
Redline-ballcourt: a script to email users about the issues assigned to them