Integration with Outlook 365 email

Added by John O'Conner about 1 month ago

I've enabled IMAP on my outlook account. However, after setting everything up, I still get the following error: "Error: Command received in Invalid state".

My configuration.yml file looks like this:

default:
  # Outgoing emails configuration
  # See the examples below and the Rails guide for more configuration options:
  # http://guides.rubyonrails.org/action_mailer_basics.html#action-mailer-configuration
  email_delivery:
    delivery_method: :smtp
    smtp_settings:
      enable_starttls_auto: true
      address: "smtp.office365.com" 
      port: 587
      domain: "<my_domain>.com" 
      authentication: :login
      user_name: "<user_email>" 
      password: "<password>"

The plugin "Helpdesk" presents a similar setup for email, offering a POP or IMAP option. I selected IMAP, filled in the options, but no luck.

It's extremely disappointing to purchase 2 plugins and find this common email platform is seemingly unsupported. Any tips? Was anyone able to coerce Redmine into using Outlook email?

Replies (1)

RE: Integration with Outlook 365 email - Added by Carol Richard 2 days ago

I've enabled IMAP on my outlook account. However, after setting everything up, I still get the following error: "Error: Command received in Invalid state". My configuration.yml file looks like this: default: # Outgoing emails configuration # See the examples below and the Rails guide for more configuration options: # http://guides.rubyonrails.org/action_mailer_basics.html#action-mailer-configuration email_delivery: delivery_method: :smtp smtp_settings: enable_starttls_auto: true address: "smtp.office365.com" port: 587 domain: "<my_domain>.com" authentication: :login user_name: "<user_email>" password: "<password>" The plugin "Helpdesk" presents a similar setup for email, offering a POP or IMAP option. I selected IMAP, filled in the options, but no luck. It's extremely disappointing to purchase 2 plugins and find this common email platform is seemingly unsupported. Any tips? Was anyone able to coerce Redmine into using Outlook email?
I'm sorry to hear you're having trouble with this setup. It can be frustrating when things don't work as expected. Here are a few tips that might help resolve the "Error: Command received in Invalid state" issue: http://www.nextcare-urgentcare.com

Check IMAP Settings: Ensure that your IMAP settings in Redmine match those in Outlook. Double-check the server, port, and authentication details.

Update Redmine: Make sure you're using the latest version of Redmine, as updates often include bug fixes and improvements.

Review Logs: Check the Redmine logs for more detailed error messages that might give clues about what's going wrong.

Consult Documentation: Refer to the Redmine and plugin documentation for any additional configuration steps or troubleshooting tips.

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