blank screen after updating issue or wiki

Added by Florian Keclik about 14 years ago

I moved from redmine 0.7 to 1.0.3.
One issue I have is that in some cases, after I comment on an issue I get a blank screen. The same happens when I save a wiki page.
The changes get saved but I have to reload the page which is rather annoying.

It seems like a redirecting issue. Sometimes I can save the update just fine. I'll stay on the same URL: e.g
http://10.50.2.13:3000/issues/665/
when I get the white screen I'm on the URL
http://10.50.2.13:3000/issues/665/edit

I'm using
ruby 1.8.7
rails 2.3.5
rack 1.0.1
i18n 0.4.2

Any help is appreciated!

Replies (9)

RE: blank screen after updating issue or wiki - Added by Martin Smarda about 14 years ago

Hello all,

funny, I have the same problem, though I migrated to 1.0.4 and running it on Ubuntu 10.10.
Everything else we could sort out, but this is annoying me (unfortunately, not being a Ruby-expert).

So if someone has any idea, it would be great to read from you.

Thanks
Martin

RE: blank screen after updating issue or wiki - Added by Jon Lumpkin about 14 years ago

I have had two users with the same issue as well. Does it only happen in certain browsers? In our case, both users were using IE when this happened. It was after the user updated an issue (The save would go through though, just redirect them to a blank page).

In our case I also enabled as much logging as I could, and still never got a response or much help on why the error was being thrown.

RE: blank screen after updating issue or wiki - Added by Martin Smarda about 14 years ago

Hello,

unfortunately, we encounter this problem with firefox also. With IE only I wouldn´t be worried ;)

thx though...

RE: blank screen after updating issue or wiki - Added by Florian Keclik about 14 years ago

Is it possible any of you use the Backlogs plugin? I have a feeling that it might be related to that plugin.

RE: blank screen after updating issue or wiki - Added by Jon Lumpkin about 14 years ago

we are not using the backlogs plugin.

RE: blank screen after updating issue or wiki - Added by Florian Keclik about 14 years ago

after a complete re-installation of ruby, rails and Redmine everything seems to work now.

I had a wrong version of i18n installed once which gave me strange behavior of Redmine. Maybe that messed up the installation?!?!

RE: blank screen after updating issue or wiki - Added by Michael Aye over 12 years ago

i am having this problem now exactly as described:

Save goes through fine, but redirected to a white page after issue creation or wiki page update
Additionally I get the white page when clicking on an issue to see its details from the issue list. THAT one really is bad, as it stops me from updating issues.

Any hint apart from complete reinstallation would be appreciated much!

RE: blank screen after updating issue or wiki - Added by Branden Strickland about 11 years ago

I'm currently running

Environment:
  Redmine version                          2.3.1.stable
  Ruby version                             2.0.0 (x86_64-linux)
  Rails version                            3.2.13
  Environment                              production
  Database adapter                         Mysql2

And we get this issue - it seems when we're on a ticket page for a period of time. Interesting that nothing has come of this and that there isn't more posts on it. We must have jacked environments.

RE: blank screen after updating issue or wiki - Added by Dave Holyfield about 10 years ago

White page occurs occasionally.

For example projects page.

siteurl/projects - white page occurs sometimes
siteurl/projects/ - loads properly

Information¶

Redmine 2.5.2.stable
Default administrator account changed True
Attachments directory writable True
Plugin assets directory writable True
RMagick available (optional) True
ImageMagick convert available (optional) True

Environment:
  Redmine version                2.5.2.stable
  Ruby version                   2.1.3-p242 (2014-09-19) [x86_64-linux]
  Rails version                  3.2.19
  Environment                    production
  Database adapter               Mysql2
SCM:
  Subversion                     1.6.11
  Git                            1.7.1
  Filesystem                     
Redmine plugins:
  redmine_checklists             3.0.1
  redmine_contacts               3.4.1

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