Redmine

Hi everyone,

we have the following usage scenario:

• Redmine 0.8.0.devel.2478
• Redmine project per customer project
• Mailing list where the support team members are subscribed

I didn't find a way to accomplish the following:

• Customer creates ticket in project X, no category assigned (they'd forget anyways even if asked to assign one)
• Redmine sends notification to support mailing list for project X

Is it possible to configure Redmine for this scenario? Maybe in a more recent version?

TIA for your support!

Best regards,
Andreas