Email reply feature not working in Redmine 3.0.3

Hi all,

I recently upgraded from Redmine 2.3.3 to 3.0.3. Everything seemed to go well.

However, in 2.3.3 we used a feature extensively which doesn't seem to work now. When receiving an email notification of a change to a project/issue etc, in the past we could reply to the email and the body of the reply would paste into the issue history as a comment/update. However, this is no longer working. Can anybody help with this? It's quite crippling to our company as a couple of critical staff members use this all the time.

Environment details are:

Red Hat 4.8.2-16
  Redmine version                3.0.3.stable
  Ruby version                   1.9.3-p551 (2014-11-13) [x86_64-linux]
  Rails version                  4.2.1
  Database adapter               Mysql2

Thanks in advance for any advice.

Replies (2)

RE: Email reply feature not working in Redmine 3.0.3 - Added by Pavel Potcheptsov over 9 years ago

Shane Dobson wrote:

we could reply to the email

Then check if you configured job to retrieve such email correctly.

RE: Email reply feature not working in Redmine 3.0.3 - Added by shaneoh * over 9 years ago

Hi Pavel,

I was unaware this was done via a custom script by a previous staff member who didn't document it properly - when we upgraded, I didn't load a cron job for it. Sorry for wasting your time!

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