Re-Assign closed tickets back to developer

Added by George Varghese over 8 years ago

In Redmine, our tester is not able to re-assign back a resolved ticket back to the Developer, if the developer has changed status of the Ticket to resolved .

Actually a work flow has to be like below. Correct ?

New -> Assigned -> Resolved -> Closed or -> Reopen if there is bug and Assigned it back

How can i setup this workflow in redmine. All help is appreciated

Thanks
George

Replies (1)

RE: Re-Assign closed tickets back to developer - Added by Kirpal Sukumar about 8 years ago

George,

We have a workflow that goes thus:

New -> Assigned -> Resolved -> Closed or
-> Feedback

Whoever has the workflow permission to move the issue from resolved to closed also has Feedback

(1-1/1)

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