Mail reply on closed Tickets
Added by René P almost 7 years ago
Hello,
I am searching the whole day for a plugin or patch (redmine 3.4) that does the following:
if a user sends a mail to a closed ticket, it should ether
- answer with a short Text like "Do not reply this ticket" or
- create a new Ticket
it should not reopen the old ticket.
Does anyone know a plugin/Patch for this? Somehow i think that requirement is not so unusual.
thanks you all,
René
for the professional Infos that are requested:
Ubuntu 16.04 Environment: Redmine version 3.4.2.stable Ruby version 2.4.1-p111 (2017-03-22) [x86_64-linux] Rails version 4.2.8 Environment production Database adapter Mysql2 SCM: Subversion 1.9.3 Git 2.7.4 Filesystem Redmine plugins: additionals 2.0.5-dev clipboard_image_paste 1.12 computed_custom_field 1.0.6 issue_charts 1.3.0 localizable 0.4.0 redmine_agile 1.4.5 redmine_contacts 4.1.1 redmine_contacts_helpdesk 3.0.9 redmine_didyoumean 1.2.0 redmine_ldap_sync 2.0.8.devel redmine_lightbox2 0.4.3 redmine_my_page 0.1.10 redmine_people 1.3.1 redmine_theme_changer 0.3.0 redmineup_tags 2.0.1
Replies (1)
RE: Mail reply on closed Tickets
-
Added by Dimitar (RedmineUP) over 1 year ago
Hi René,
This is Dimitar from the RedmineUP Support Team.
Actually, I see that you use one of our plugins Helpdesk ---> redmine_contacts_helpdesk. By now, the latest version has Ticket Lifetime feature that allows opening a new ticket after certain period of time (when the client replies to it). May I ask - is it going to fit your needs?
We look forward to hearing from you.
Best Regards,
Dimitar from the RedmineUP Support Team
René P wrote:
Hello,
I am searching the whole day for a plugin or patch (redmine 3.4) that does the following:
if a user sends a mail to a closed ticket, it should ether
- answer with a short Text like "Do not reply this ticket" or
- create a new Ticketit should not reopen the old ticket.
Does anyone know a plugin/Patch for this? Somehow i think that requirement is not so unusual.
thanks you all,
Renéfor the professional Infos that are requested:
[...]