Redmine

Hi Charlie,

This is Dimitar from the RedmineUP Support Team.

I see that you have some of our plugins on your error logs:

redmine_agile

So, could you please contact our support team at support@redmineup.com? And our support engineers will help you investigate the situation.

We look forward to hearing from you.

Best Regards,
Dimitar from the RedmineUP Support Team

Charlie Chang wrote:

When I open the issues page with the issues been listed as status is open, then I click the "save" button to save the issues report, then will get Internal error page.

I have tried to config the log as ERROR or WARN, but both configuration did not see any error in the log file
config.logger.level = Logger::WARN

My redmine ver is 4.1.1
How to check the reason to get this error?

Here is the last few lines in log file:

1. Logfile created on 2020-07-06 04:29:26 +0000 by logger.rb/61378
   I, [2020-07-06T04:29:26.586725 #6590] INFO -- : Started GET "/redmine/issues?skip_issues_tree_redirect=true" for 110.50.159.45 at 2020-07-06 04:29:26 +0000
   I, [2020-07-06T04:29:26.588953 #6590] INFO -- : Processing by IssuesController#index as HTML
   I, [2020-07-06T04:29:26.589034 #6590] INFO -- : Parameters: {"skip_issues_tree_redirect"=>"true"}
   I, [2020-07-06T04:29:26.605737 #6590] INFO -- : Current user: uartchang (id=7)
   I, [2020-07-06T04:29:26.689055 #6590] INFO -- : Rendering plugins/redmine_issues_tree/app/views/issues/index.html.erb within layouts/base
   I, [2020-07-06T04:29:26.690278 #6590] INFO -- : Rendered plugins/redmine_issues_tree/app/views/issues_trees/_issues_index_header_tags.html.haml (0.7ms)
   I, [2020-07-06T04:29:26.691989 #6590] INFO -- : Rendered plugins/redmine_issues_tree/app/views/issues_trees/_link_to_tree_view.html.haml (0.3ms)
   I, [2020-07-06T04:29:26.708538 #6590] INFO -- : Rendered queries/_filters.html.erb (15.2ms)
   I, [2020-07-06T04:29:26.712791 #6590] INFO -- : Rendered queries/_columns.html.erb (3.7ms)
   I, [2020-07-06T04:29:26.717220 #6590] INFO -- : Rendered queries/_query_form.html.erb (24.5ms)
   I, [2020-07-06T04:29:26.850548 #6590] INFO -- : Rendered issues/_list.html.erb (132.3ms)
   I, [2020-07-06T04:29:26.861997 #6590] INFO -- : Rendered plugins/redmine_agile/app/views/agile_charts/_agile_charts.html.erb (0.1ms)
   I, [2020-07-06T04:29:26.862409 #6590] INFO -- : Rendered plugins/redmine_issue_templates/app/views/issue_templates/_issue_template_link.html.erb (0.1ms)
   I, [2020-07-06T04:29:26.864944 #6590] INFO -- : Rendered issues/_sidebar.html.erb (3.5ms)
   I, [2020-07-06T04:29:26.866832 #6590] INFO -- : Rendered plugins/redmine_issues_tree/app/views/issues/index.html.erb within layouts/base (177.6ms)
   I, [2020-07-06T04:29:26.870684 #6590] INFO -- : Rendering inline template
   I, [2020-07-06T04:29:26.871622 #6590] INFO -- : Rendered inline template (0.8ms)
   I, [2020-07-06T04:29:26.901250 #6590] INFO -- : Completed 200 OK in 312ms (Views: 204.9ms | ActiveRecord: 44.8ms)