Project

General

Profile

Forums » Help »

Send the ticket number to anonymous user after creating the ticket from incoming email

Added by Asish Paul over 4 years ago

Hello All,

I am able to create the ticket successfully in Redmine 4.1.1 from incoming mail with IMAP from an anonymous user, but Newly created ticket number is not sending back to that anonymous user by email.

I am using below crontab jobs to fetching the email and create the ticket.

sudo su root -s /bin/sh -c "BUNDLE_GEMFILE=/opt/redmine-4.1.1-3/apps/redmine/htdocs/Gemfile /opt/redmine-4.1.1-3/ruby/bin/bundle exec rake -f /opt/redmine-4.1.1-3/apps/redmine/htdocs/Rakefile redmine:email:receive_imap RAILS_ENV="production" host=X.X.X.X port=993 ssl=true username= password=xxxx move_on_success=Read move_on_failure=Failed unknown_user=accept no_permission_check=1 allow_override=tracker,priority project=test tracker=defect --trace > /dev/null"

Thanks.