Project

General

Profile

Forums » Help »

Please teach me how to make Bitnami Redmine (Windows version) fetch the email contents to create ticket automatically

Added by Bui Chau about 1 year ago

Hello everyone,
Good day.

I have built a Redmine system on my spare PC, and now, I want to fetch the email contents to create ticket automatically.
It means, when a staff in my company sends a request email to my email address, Redmine system will fetch email contents to create ticket automatically.
I found this on the Bitnami's homepage but seems it does not work on Windows version.
https://docs.bitnami.com/virtual-machine/apps/redmine/configuration/configure-incoming-email/
My system can send email normaly via email configuration (Office 365 infra).

Can you teach me how to setup / configure it?

Thank you very much!


Replies (1)

RE: Please teach me how to make Bitnami Redmine (Windows version) fetch the email contents to create ticket automatically - Added by Brian BB about 1 year ago

I have not tried the method shown at this link

However, I do have the fetching with POP/IMAP working and it works well. The caveat is that you need to enable POP or IMAP on the server, and if you are using Office365, I am not sure they provide that login method (I could be wrong).

If you do have access to pop/imap connections on your Office365, then its just a matter of creating a scheduled task which would run a command like this:

rake -f /opt/bitnami/redmine/Rakefile redmine:email:receive_pop3 RAILS_ENV="production" host=HOST port=PORT ssl=1 username=USERNAME password=PASSWORD allow_override=project,tracker,priority unknown_user=accept no_permission_check=1

your hostname will be the Office365 server you use. port will likely be 995(pop) or 993(imap). username/password - you would know those.

Scroll down the page in the link above to see the options you can specify in the "allow_override". My allow override looks like:

allow_override=project,tracker,status,priority,assigned_to

Create the scheduled task, and have it run every X minutes (whether user is logged in or not, so you will provide your Windows credentials to create the task)

    (1-1/1)