Ignore out-of-office incoming emails
There doesnt seem to be the functionality to ignore or disregard emails that contain specific strings.
It would be useful! Whenever someone is out of office and an issue raised by them is actioned in their absence, the system generates an email updating them about the progress of their issue. The subsequent out of office email that gets generated as a result of this email is not ignored by redmine and a new issue is created each time.
This can cause an annoying administration overhead!
Updated by Anonymous over 11 years ago
- Status changed from Closed to Reopened
Upon further investigation, looking for the header "X-Auto-Response-Suppress" will not be sufficient in our particular scenario.
Our out-of-office generator (for MailEnable) is including a "Auto-Submitted: auto-replied" header.
Example Message Header:
Date: Fri, 13 Apr 2012 10:48:20 +0100
From: "Joe Blogs" <firstname.lastname@example.org>
Subject: Out of Office
see http://www.iana.org/assignments/auto-submitted-keywords/auto-submitted-keywords.xml for more information.
Updated by Jan Niggemann (redmine.org team member) over 11 years ago
Our company is using Lotus Notes 8.5.1, don't know which version our Domino server are.
Upon inspection, our system uses "Auto-submitted: auto-generated".
I suggest to automatically exclude "auto-generated" as well.