Defect #10749

Error while fetching email from pop3 server

Added by Andrey Krot over 9 years ago. Updated over 8 years ago.

Status:NewStart date:
Priority:NormalDue date:
Assignee:-% Done:

0%

Category:Email receiving
Target version:-
Resolution:Cant reproduce Affected version:

Description

System info

Server OS: CentOS
Database: MySQL 5
Ruby 1.8.7
Rails 2.3.14
Redmine 1.3.2 Stable

While start rake redmine:email:receive_pop3, i see the next error

rake aborted!
undefined method `count' for nil:NilClass

If I clean mailbox, problem go away.
But sometime it occures again.
Trace attached.

trace.log (2.74 KB) Andrey Krot, 2012-04-24 11:04

message.7z.001 (488 KB) Andrey Krot, 2012-04-26 03:18

message.7z.002 (169 KB) Andrey Krot, 2012-04-26 03:18

History

#1 Updated by Jean-Philippe Lang over 9 years ago

Did you make any change to lib/redcloth3.rb?

#2 Updated by Jean-Philippe Lang over 9 years ago

  • Resolution set to Cant reproduce

#3 Updated by Andrey Krot over 9 years ago

No, i didn't.
It seems to me, that the problem is in som special messages in mailbox.
May be, this is a problem with Microsoft Exchange mail server.
This problem happen already 3 times.

#4 Updated by Etienne Massip over 9 years ago

Run the rake task with the --trace argument to get the full trace of the exception.

And please check your production.log file content.

Do you have any plugins installed (see SubmittingBugs)?

#5 Updated by Andrey Krot over 9 years ago

I've already run rake task with --trace parameter, and attached file is the result.
It's very dificult to get information from production.log, because the error occured on the real productive base, and there are too many lines in log file.
Of course, there are some plugins installed. There is the list of plugins.

Redmine Better Gantt Chart plugin 0.6.3
Redmine release notes plugin 1.1.0
Redmine Ft Import plugin 0.0.1
Smart issues sort plugin 0.2.5
Redmine Theme Changer 0.0.5
Redmine Wktime plugin 0.0.1
Issues XLS export 0.1.3

#6 Updated by Jean-Philippe Lang over 9 years ago

Could you save one of these emails in raw format (.eml) and post it here please?

#7 Updated by Andrey Krot over 9 years ago

The problem message in attachment.
I divide it into two files becaus of file size limitation

#8 Updated by Andrey Krot over 8 years ago

This issue does not solved. No ideas?

#9 Updated by Toshi MARUYAMA over 8 years ago

  • Category set to Email receiving

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