Defect #10929


Parsing incoming e-mails from users with Outlook

Added by Jeroen Voortman almost 12 years ago. Updated over 9 years ago.

Email receiving
Target version:
Start date:
Due date:
% Done:


Estimated time:
Cant reproduce
Affected version:


In our Redmine users are allowed to create and respond to issues by e-mail. It appears that when our users use Outlook to respond to issues, the parsing of the e-mail fails. It falls back to pure plain text and doesn't even break the parsing at the point which I've set in the administration.

This forces us to re-add all replies the users using Outlook make by hand

Actions #1

Updated by Etienne Massip almost 12 years ago

  • Category set to Email receiving

This requires more details (see SubmittingBugs) and if you can, an example would be very useful (including email headers ?).

Actions #2

Updated by Jean-Baptiste Barth almost 11 years ago

  • Status changed from New to Closed
  • Priority changed from High to Normal
  • Resolution set to Cant reproduce

No details provided, I close the issue, please reopen if you have more informations.

Actions #3

Updated by Jason E about 10 years ago

this issue seems to be related to #13209 and is a problem for us.

Using redmine 2.3.3 stable, submitting a html email from outlook results in a mess of unformatted text being dumped into redmine, making the feature unusable.

Actions #4

Updated by simon butcher over 9 years ago

This seems to apply to Outlook 2011 for Mac, not the windows version. Hence possibly why Jean_Baptiste could not reproduce.
Outlook is inserting the following within <div><style/> </style> tags which redmine is treating as plain text, and it gets added to the issue above the truncation line:
body {
font-family: Verdana, sans-serif;
font-size: 0.8em;
h1, h2, h3 { font-family: "Trebuchet MS", Verdana, sans-serif; margin: 0px; }
h1 { font-size: 1.2em; }
h2, h3 { font-size: 1.1em; }
a, a:link, a:visited { color: #2A5685;}
a:hover, a:active { color: #c61a1a; } { display: none; }
fieldset.attachments {border-width: 1px 0 0 0;}
hr {
width: 100%;
height: 1px;
background: #ccc;
border: 0;
span.footer {
font-size: 0.8em;
font-style: italic;

Actions #6

Updated by Toshi MARUYAMA over 9 years ago

simon butcher wrote:


Please try #16962 patch.


Also available in: Atom PDF