Defect #10929
closed
Parsing incoming e-mails from users with Outlook
0%
Description
In our Redmine users are allowed to create and respond to issues by e-mail. It appears that when our users use Outlook to respond to issues, the parsing of the e-mail fails. It falls back to pure plain text and doesn't even break the parsing at the point which I've set in the administration.
This forces us to re-add all replies the users using Outlook make by hand
Updated by Etienne Massip over 12 years ago
- Category set to Email receiving
This requires more details (see SubmittingBugs) and if you can, an example would be very useful (including email headers ?).
Updated by Jean-Baptiste Barth over 11 years ago
- Status changed from New to Closed
- Priority changed from High to Normal
- Resolution set to Cant reproduce
No details provided, I close the issue, please reopen if you have more informations.
Updated by Jason E about 11 years ago
this issue seems to be related to #13209 and is a problem for us.
Using redmine 2.3.3 stable, submitting a html email from outlook results in a mess of unformatted text being dumped into redmine, making the feature unusable.
Updated by simon butcher over 10 years ago
This seems to apply to Outlook 2011 for Mac, not the windows version. Hence possibly why Jean_Baptiste could not reproduce.
Outlook is inserting the following within <div><style/> </style> tags which redmine is treating as plain text, and it gets added to the issue above the truncation line:body {
font-family: Verdana, sans-serif;
font-size: 0.8em;
color:#484848;
}
h1, h2, h3 { font-family: "Trebuchet MS", Verdana, sans-serif; margin: 0px; }
h1 { font-size: 1.2em; }
h2, h3 { font-size: 1.1em; }
a, a:link, a:visited { color: #2A5685;}
a:hover, a:active { color: #c61a1a; }
a.wiki-anchor { display: none; }
fieldset.attachments {border-width: 1px 0 0 0;}
hr {
width: 100%;
height: 1px;
background: #ccc;
border: 0;
}
span.footer {
font-size: 0.8em;
font-style: italic;
}
Updated by Toshi MARUYAMA