https://www.redmine.org/https://www.redmine.org/favicon.ico?16793021292012-09-20T03:47:18ZRedmineRedmine - Defect #11888: No e-mail notification for non-members who are watchershttps://www.redmine.org/issues/11888?journal_id=410492012-09-20T03:47:18ZAbdul Halim Mat Ali
<ul></ul><p>Can somebody point how do I debug this issue?<br />I am currently looking at the code but have no idea where to start looking at the code that is causing the issue.</p> Redmine - Defect #11888: No e-mail notification for non-members who are watchershttps://www.redmine.org/issues/11888?journal_id=411072012-09-22T09:51:08ZJean-Philippe Langjp_lang@yahoo.fr
<ul><li><strong>Priority</strong> changed from <i>Urgent</i> to <i>Normal</i></li></ul><p>If watchers are not allowed to view the issue (eg. issue from a private project), they won't be notified.</p> Redmine - Defect #11888: No e-mail notification for non-members who are watchershttps://www.redmine.org/issues/11888?journal_id=411122012-09-22T15:12:09ZAbdul Halim Mat Ali
<ul><li><strong>Status</strong> changed from <i>New</i> to <i>Resolved</i></li></ul><p>Jean-Philippe, there is a patch at #8488#change-41085 that resolved this.<br />It also resolved watchers not able to view issues in non-public repository if the visibility type is issue that you are assigned or involved in.<br />Can this patch be integrated?<br />I find the patch very useful for my company since we tend to cc issues to management.</p> Redmine - Defect #11888: No e-mail notification for non-members who are watchershttps://www.redmine.org/issues/11888?journal_id=411272012-09-24T01:23:06ZToshi MARUYAMA
<ul><li><strong>Status</strong> changed from <i>Resolved</i> to <i>New</i></li></ul> Redmine - Defect #11888: No e-mail notification for non-members who are watchershttps://www.redmine.org/issues/11888?journal_id=448392013-01-22T11:43:35ZTolga Yaman
<ul></ul><p>Abdul Halim Mat Ali wrote:</p>
<blockquote>
<p>Can this patch be integrated?</p>
</blockquote>
<p>+1 to Abdul Halim</p> Redmine - Defect #11888: No e-mail notification for non-members who are watchershttps://www.redmine.org/issues/11888?journal_id=472372013-03-21T12:25:03ZMassimo Rossello
<ul></ul><p>As far as I understand watchers are not notified of issues in private projects where they are non members because "if they unwatch the issue they loose any contact with the issue, and this may be confusing".</p>
But:
<ul>
<li>this is exactly what happens to users that may only view issues assigned to them, and that are unassigned</li>
<li>for my users it is much more confusing to be allowed to add watchers that are not notified, while they think they are!</li>
</ul>
<p>I also know that watchers are intended just for notifications. But why? Is it meaningful to have notified something that is not visible?</p>
<p>(reasoning over 1.4.7)</p>
<p>Thanks</p> Redmine - Defect #11888: No e-mail notification for non-members who are watchershttps://www.redmine.org/issues/11888?journal_id=519232013-09-20T13:59:31ZAnonymous
<ul></ul><p>I think that actually this behavior generates confusion.</p>
<p>I have a watcher in an issue in a private project.</p>
<p>Without the patch he doesn't receive any notification about it.<br />Anyone looking the issue is having a wrong information, thinking he is receiving notifications.</p>
<p>So:</p>
<p>- remove the feature to add non project watchers to an issue<br />or <br />- integrate the patch</p>
<p>Thank you.</p> Redmine - Defect #11888: No e-mail notification for non-members who are watchershttps://www.redmine.org/issues/11888?journal_id=519852013-09-23T09:20:31ZMassimo Rossello
<ul></ul><p>For your information, I have developed a plugin that solves the problem, compatible with Redmine 2.3.2: <a class="external" href="https://github.com/maxrossello/redmine_extended_watchers">https://github.com/maxrossello/redmine_extended_watchers</a></p>
<p>There are two branches:<br />- in the master branch, watchers are enabled to view the issue (and the project) as long as they are watchers. There is no need to give any role to them into the project. They can interact with the issue in readonly, having just view permissions.<br />- in the 'with_view_own' branch, a watcher can be added only if he has at least the 'view own or assigned' permission. The issue visibility will be therefore much like that of an assigned user: a) the project is visible anyway, b) the issue is visible just as long as the user is assigned to the issue (in our case as long as he is set as a watcher)</p>
<p>One of the two strategies should be merged into Redmine trunk, I feel. Keeping the standard Redmine behavior was not an option in our company. People were expecting people to be notified while they were not.</p> Redmine - Defect #11888: No e-mail notification for non-members who are watchershttps://www.redmine.org/issues/11888?journal_id=628322015-04-05T16:34:30ZGo MAEDA
<ul><li><strong>Has duplicate</strong> <i><a class="issue tracker-1 status-5 priority-4 priority-default closed" href="/issues/12116">Defect #12116</a>: Watchers added as a non-member doesn't receive emails notifications</i> added</li></ul> Redmine - Defect #11888: No e-mail notification for non-members who are watchershttps://www.redmine.org/issues/11888?journal_id=668992015-10-27T22:38:42ZAníbal Pacheco
<ul></ul><p>Totally agree with Stefano and Massimo, I've been debugging this issue for days, a watcher should receive notifications, if not, it's not a watcher.</p> Redmine - Defect #11888: No e-mail notification for non-members who are watchershttps://www.redmine.org/issues/11888?journal_id=718612016-06-29T17:19:44Zjohn aylward
<ul></ul><p>I just ran into this as well. I may not want a user to watch any ticket in a project. I just want to assign them as a watcher for a single issue and have them receive email notifications. As it is now, this was very confusing and I couldn't figure out what was wrong until I watched my postfix logs and saw redmine was only sending notifications to project members.</p> Redmine - Defect #11888: No e-mail notification for non-members who are watchershttps://www.redmine.org/issues/11888?journal_id=732882016-09-05T15:12:35ZJW Fuchs
<ul></ul><p>+1</p>
<p>Agreed that non-member watchers in private projects should receive email notifications. Currently there is no effect besides the option causing confusion.</p> Redmine - Defect #11888: No e-mail notification for non-members who are watchershttps://www.redmine.org/issues/11888?journal_id=823462017-11-29T09:26:30ZHeiko Böhme
<ul></ul><p>+1</p> Redmine - Defect #11888: No e-mail notification for non-members who are watchershttps://www.redmine.org/issues/11888?journal_id=833002018-01-24T08:48:28ZJoaquim Homrighausen
<ul></ul><p>+1</p> Redmine - Defect #11888: No e-mail notification for non-members who are watchershttps://www.redmine.org/issues/11888?journal_id=961432020-02-06T20:35:06ZBastian Bringenberg
<ul></ul><p>+1</p>
<p>With this Feature enabled we'd be able to use Redmine as Ticket System and Support System, right now we are forced to send our customers emails manually which is not really nice. If anyone has a solution for that please inform me how.</p> Redmine - Defect #11888: No e-mail notification for non-members who are watchershttps://www.redmine.org/issues/11888?journal_id=1001672020-12-14T01:38:24ZGo MAEDA
<ul><li><strong>Related to</strong> <i><a class="issue tracker-3 status-5 priority-4 priority-default closed" href="/issues/33329">Patch #33329</a>: Improve watchers functionality to mark the users that are watching a non visible object and to not return watchers that cannot see the object</i> added</li></ul>