Defect #21227
closed
Email reminders sent for closed issues
0%
Description
We receive E-Mail reminders for closed tickets, too. I actually don't know how the emails are triggered. I did not add a cronjob for that. The only cronjob that runs is:
*/5 * * * * wget -O - "http://127.0.0.1/helpdesk_mailer/get_mail?key=secret"
The ticket was closed on 10.11.2015.
The due date is 10.11.2015.
The email notification is sent every day (today is 13.11.2015)
My colleague receives mails with this parameters:
The ticket was closed on 04.11.2015
The due date is 04.11.2015
The email notification is sent every day (today is 13.11.2015)
We migrated on 04.11.2015 redmine from 2.3.3.stable to 3.1.1.stable
Issues that were closed before migration do not send notifications. According to /issue_statuses the status "Closed" is marked as "Issue closed".
Redmine info:
Environment: Redmine version 3.1.1.stable Ruby version 2.1.5-p273 (2014-11-13) [x86_64-linux-gnu] Rails version 4.2.4 Environment production Database adapter Mysql2 SCM: Subversion 1.8.10 Git 2.1.4 Filesystem Redmine plugins: redmine_contacts 4.0.3 redmine_contacts_helpdesk 3.0.1
Files
Related issues
Updated by Anonymous over 8 years ago
Updated by Toshi MARUYAMA over 8 years ago
- Status changed from New to Closed
- Resolution set to Invalid
https://github.com/rubynovich/redmine_contacts_helpdesk/blob/4aadaf80956/config/routes.rb#L15
match "helpdesk_mailer/get_mail" => "helpdesk_mailer#get_mail"
Updated by Anonymous about 8 years ago
- Status changed from Closed to Reopened
I don't understand you advice. Shall I add, modify or delete this line (line 15)?
Are you sure this problem is related to the contacts plugin?
Our full plugins/redmine_contacts_helpdesk/config/routes.rb looks like this:
#custom routes for this plugin
resources :helpdesk_tickets, :only => [:edit, :destroy, :update]
resources :projects do
resources :canned_responses, :only => [:new, :create]
end
resources :canned_responses do
collection do
post :add
end
end
match "helpdesk_mailer" => "helpdesk_mailer#index",:via => [:get, :post]
match "helpdesk_mailer/get_mail" => "helpdesk_mailer#get_mail", :via => [:get, :post, :put]
match "helpdesk/save_settings" => "helpdesk#save_settings", :via => [:get, :post, :put ]
match "helpdesk/get_mail" => "helpdesk#get_mail", :via => [:get, :post, :put]
match "helpdesk/delete_spam" => "helpdesk#delete_spam", :via => [:delete]
match "helpdesk/email_note.:format" => "helpdesk#email_note", :via => [:get, :post]
match "helpdesk/create_ticket.:format" => "helpdesk#create_ticket", :via => [:get, :post]
match "helpdesk/show_original" => "helpdesk#show_original", :via => [:get, :post]
match "helpdesk_reports/index/(:project_id)" => 'helpdesk_reports#index', :via => [:get, :post]
match "helpdesk_reports/staff_report/(:project_id)" => 'helpdesk_reports#staff_report', :via => [:get, :post]
match "helpdesk_reports/tickets_report/(:project_id)" => 'helpdesk_reports#tickets_report', :via => [:get, :post]
get "mail_fetcher/receive_imap" => "mail_fetcher#receive_imap"
get "mail_fetcher/receive_pop3" => "mail_fetcher#receive_pop3"
match 'tickets/:id/:hash' => 'public_tickets#show', :as => :public_ticket, :via => [:get, :post]
match 'tickets/:id/add_comment/:hash' => 'public_tickets#add_comment', :as => :public_ticket_add_comment, :via => [:get, :post]
match 'vote/:id/:hash' => 'helpdesk_votes#show', :via => :get, :as => 'helpdesk_votes_show'
match 'vote/:id/:hash' => 'helpdesk_votes#vote', :via => :post, :as => 'helpdesk_votes_vote'
match 'vote/:id/:vote/:hash' => 'helpdesk_votes#fast_vote', :via => :get, :as => 'helpdesk_votes_fast_vote'
get 'attachments/:id/:ticket_id/:hash/:filename', :to => 'attachments#show', :id => /\d+/, :filename => /.*/, :as => 'hashed_named_attachment'
get 'attachments/download_hashed/:id/:ticket_id/:hash/:filename', :to => 'attachments#download', :id => /\d+/, :filename => /.*/, :as => 'hashed_download_named_attachment'
Updated by Toshi MARUYAMA about 8 years ago
- Status changed from Reopened to Closed
Please contact plugin author.
Updated by Toshi MARUYAMA about 8 years ago
Simeon Felis wrote:
Are you sure this problem is related to the contacts plugin?
"http://127.0.0.1/helpdesk_mailer/get_mail?key=secret"
Updated by Markus Harrieder about 8 years ago
We contacted the plugin authot, but as expected, the issue is not related to the contacts plugin.
I'm sorry but it seems the problem is not in our plugin. This cronjob only receives e-mails and doesn't send any notifications
Even the line you higlighted says get_mail (helpdesk_mailer# get_mail ), our problem is sending notifications from Redmine.
The notification function is a default Redmine function and it is sending notifications for tickets which are already closed. This is a defect. If its not, please explain the behavior in more detail.
Thank you in advance!
Best regards,
Markus Harrieder
Updated by Anonymous about 8 years ago
- File installed_plugins.png installed_plugins.png added
We only have two plugins enabled:
As the author of the plugins stated, this seems not to be related to these plugins. Are there other plugins not visible here? Could you point me to the correct auther of these?
I have to clarify that this issue is listed in the daily reminder "...x issues are due in the next x days..." (I don't know the exact english version).
The issue that should not be listed there looks like this:
| id | tracker_id | project_id | subject | description | due_date | category_id | status_id | assigned_to_id | priority_id | fixed_version_id | author_id | lock_version | created_on | updated_on | start_date | done_ratio | estimated_hours | parent_id | root_id | lft | rgt | is_private | closed_on | |||||||||||||||||||||||||
| 6226 | 2 | 15 | Postfach für Helpdesk Test | Ein postfach dafür einrichten | 2015-11-11 | 80 | 5 | 14 | 4 | 5 | 9 | 2015-10-30 14:57:01 | 2015-11-27 09:34:35 | 2015-10-30 | 100 | 6226 | 7 | 8 | 0 | 2015-11-27 09:34:35 |
status_id looks like this:
| id | name | is_closed | position | default_done_ratio | ||||||
| 1 | New | 0 | 1 | |||||||
| 2 | In Progress | 0 | 3 | |||||||
| 3 | Resolved | 0 | 4 | |||||||
| 4 | Feedback | 0 | 5 | |||||||
| 5 | Closed | 1 | 6 | |||||||
| 6 | Rejected | 1 | 7 | |||||||
| 7 | Confirmed | 0 | 2 |
Updated by Toshi MARUYAMA about 8 years ago
- Status changed from Reopened to Closed
We don't provide any technical support.
Updated by Toshi MARUYAMA almost 8 years ago
- Related to Defect #22670: Email reminder sent even if ticket is closed added