Defect #24116

Tickets are not created if the email contains some of the special character

Added by Piyush Jain almost 5 years ago. Updated almost 5 years ago.

Status:ClosedStart date:
Priority:NormalDue date:
Assignee:-% Done:

0%

Category:Email receiving
Target version:-
Resolution:Duplicate Affected version:3.3.0

Description

Hey Team,

I have Installed the redmine

Environment:
  Redmine version                3.3.0.stable
  Ruby version                   2.3.1-p112 (2016-04-26) [x86_64-linux]
  Rails version                  4.2.6
  Environment                    production
  Database adapter               Mysql2

Am using email to task for creating issues, but when the email contains any special symbol like

"ṁ" 
☎

The tickets are not being created, is there any fix or workaround for the issue, as we cannot ask each and every user to change their mail signatures.


Related issues

Related to Redmine - Defect #21398: Mysql: 500 server error when submitting 4 bytes utf8 (to ... New

History

#1 Updated by Toshi MARUYAMA almost 5 years ago

  • Status changed from New to Needs feedback
  • Priority changed from High to Normal

Check your MySQL encoding: #21398.

#2 Updated by Piyush Jain almost 5 years ago

Toshi MARUYAMA wrote:

Check your MySQL encoding: #21398.

Thank you for your update, I checked with the test environment and changing the MySQL encoding did the work.

#3 Updated by Toshi MARUYAMA almost 5 years ago

  • Status changed from Needs feedback to Closed
  • Resolution set to Duplicate

Thank you for your feedback.

#4 Updated by Toshi MARUYAMA almost 5 years ago

  • Related to Defect #21398: Mysql: 500 server error when submitting 4 bytes utf8 (to be saved in the 'notes' field) added

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