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Defect #24116
closed
Tickets are not created if the email contains some of the special character
Status:
Closed
Priority:
Normal
Assignee:
-
Category:
Email receiving
Target version:
-
Start date:
Due date:
% Done:
0%
Estimated time:
Resolution:
Duplicate
Affected version:
Description
Hey Team,
I have Installed the redmine
Environment: Redmine version 3.3.0.stable Ruby version 2.3.1-p112 (2016-04-26) [x86_64-linux] Rails version 4.2.6 Environment production Database adapter Mysql2
Am using email to task for creating issues, but when the email contains any special symbol like
"ṁ" ☎
The tickets are not being created, is there any fix or workaround for the issue, as we cannot ask each and every user to change their mail signatures.
Related issues
Updated by Toshi MARUYAMA about 8 years ago
- Status changed from New to Needs feedback
- Priority changed from High to Normal
Check your MySQL encoding: #21398.
Updated by Piyush Jain about 8 years ago
Toshi MARUYAMA wrote:
Check your MySQL encoding: #21398.
Thank you for your update, I checked with the test environment and changing the MySQL encoding did the work.
Updated by Toshi MARUYAMA about 8 years ago
- Status changed from Needs feedback to Closed
- Resolution set to Duplicate
Thank you for your feedback.
Updated by Toshi MARUYAMA about 8 years ago
- Related to Defect #21398: Mysql: 500 server error when submitting 4 bytes utf8 (to be saved in the 'notes' field) added
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