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Defect #24253
closed
Email replies sent to redmine creates new ticket
Status:
Closed
Priority:
Normal
Assignee:
-
Category:
Email receiving
Target version:
-
Start date:
Due date:
% Done:
0%
Estimated time:
Resolution:
Invalid
Affected version:
Description
Hi,
We use Redmine as internal ticketing portal.
When an email to sent to one email id of Redmine. A new ticket is created in a project. we have configured it in that manner.
On subsequent emails conversation that happens among out team. We wanted to track the information in the same ticket which is created during the first email. But, a new ticket is created for every email sent out.
Can Redmine be configured to update the same ticket based on the email subject. This will avoid creating new tickets for same email conversations.
Updated by Toshi MARUYAMA over 8 years ago
- Status changed from New to Closed
- Resolution set to Invalid
Please use forum for question.
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