Redmine

ajeesh b wrote:

My Redmine servers character set and collation are running with UTF8 formate. I am getting "Internal error" while updating characters like Russian/Chinese( for example: Лорем ипсум these characters)

> +--------------------------+----------------------------+
> | Variable_name            | Value                      |
> +--------------------------+----------------------------+
> | character_set_client     | utf8                       |
> | character_set_connection | utf8                       |
> | character_set_database   | utf8                       |
> | character_set_filesystem | binary                     |
> | character_set_results    | utf8                       |
> | character_set_server     | utf8                       |
> | character_set_system     | utf8                       |
> | character_sets_dir       | /usr/share/mysql/charsets/ |
> +--------------------------+----------------------------+
> 8 rows in set (0.00 sec)
> 
> +----------------------+-----------------+
> | Variable_name        | Value           |
> +----------------------+-----------------+
> | collation_connection | utf8_general_ci |
> | collation_database   | utf8_general_ci |
> | collation_server     | utf8_general_ci |
> +----------------------+-----------------+

My redmine settings :

Environment:
Redmine version 3.3.1.stable
Ruby version 2.2.3-p173 (2015-08-18) [x86_64-linux]
Rails version 4.2.7.1
Environment production
Database adapter Mysql2
SCM:
Subversion 1.7.14
Git 1.8.3.1
Filesystem
Redmine plugins:
redmine_account_policy 0.2.0
redmine_agile 1.4.2
redmine_base_deface 0.0.1
redmine_contacts 4.1.1
redmine_contacts_helpdesk 3.0.9
redmine_issue_tabs 1.1.0
redmine_mylyn_connector 2.8.2.stable

And ImageMagick convert available (optional) --> is not enabled, all others are green in colour

Can you please help me what is cause of this issue.

Hi Ajeesh,

This is Dimitar from the RedmineUP Support Team.

I see that you have some of our plugins on your list:

redmine_agile 1.4.2
redmine_contacts 4.1.1
redmine_contacts_helpdesk 3.0.9

May I ask - is the reported problem still appearing to your Redmine?

We look forward to hearing from you.

Best Regards,
Dimitar from the RedmineUP Support Team

ajeesh b wrote:

My Redmine servers character set and collation are running with UTF8 formate. I am getting "Internal error" while updating characters like Russian/Chinese( for example: Лорем ипсум these characters)

----------------------------------------------------+ | Variable_name | Value |
----------------------------------------------------+ | character_set_client | utf8 | | character_set_connection | utf8 | | character_set_database | utf8 | | character_set_filesystem | binary | | character_set_results | utf8 | | character_set_server | utf8 | | character_set_system | utf8 | | character_sets_dir | /usr/share/mysql/charsets/ |
----------------------------------------------------+
8 rows in set (0.00 sec)

-------------------------------------+ | Variable_name | Value |
-------------------------------------+ | collation_connection | utf8_general_ci | | collation_database | utf8_general_ci | | collation_server | utf8_general_ci |
-------------------------------------+

My redmine settings :

Environment:
Redmine version 3.3.1.stable
Ruby version 2.2.3-p173 (2015-08-18) [x86_64-linux]
Rails version 4.2.7.1
Environment production
Database adapter Mysql2
SCM:
Subversion 1.7.14
Git 1.8.3.1
Filesystem
Redmine plugins:
redmine_account_policy 0.2.0
redmine_agile 1.4.2
redmine_base_deface 0.0.1
redmine_contacts 4.1.1
redmine_contacts_helpdesk 3.0.9
redmine_issue_tabs 1.1.0
redmine_mylyn_connector 2.8.2.stable

And ImageMagick convert available (optional) --> is not enabled, all others are green in colour

Can you please help me what is cause of this issue.