Feature #37537

Options to manage Mail replies on closed Tickets

Added by hsc solutions 2 months ago.

Status:NewStart date:
Priority:NormalDue date:
Assignee:-% Done:

0%

Category:Email receiving
Target version:-
Resolution:

Description

Hi,
currently its possible to send Mail to closed tickets and they are processed in the same way like the ticket is open.

I think it is very helpful to add an option that if a mail comes for a closed ticket
a) an answer mail is sent with a customizable text like "This Ticket is closed; Please open a new one" or
b) a new Ticket should be created with reference to the closed ticket.
c) leave default behaviour active

It would be perfect, if the configuration could be made at project level.

I think this Features is an "normal" Feature compared to other Project Management Tools.

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