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Feature #6971
openCustom field releated to Update / Notes
Status:
New
Priority:
Normal
Assignee:
-
Category:
Custom fields
Target version:
-
Start date:
2010-11-24
Due date:
% Done:
0%
Estimated time:
Resolution:
Description
Hi there,
We would like to imlement some kind of Custommer Support via Redmine (I hope we can now develop some plugin inhouse). Anyway, this is basic functionality idea:
- Autmatic creaon of ticket - this will be done from webform via email ticket creation or by REST API
- So we have ticket and we can work as usuall.
- We'll add custom field like "Customer email" - this will be used for replying
- What we need is to add some way to send asnwers to our cliens. My basic idea is to create simillar input like Notes - when updating. There will be two long texts: Notes - work as usuall, for internal redmine "chat", and Client answer - when filled, it will send an answer to client.
Is this possible or it should be developed completely as plugin?
Thanks for reactions
maxim
Updated by Sepp _ almost 14 years ago
I might also use it if you develop and pushlish it as plugin.
Updated by Etienne Massip about 13 years ago
- Subject changed from Custim field releated to Update / Notes to Custom field releated to Update / Notes
Typo.
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