Redmine

Forgive me if I'm overstepping my boundaries here, as I am still new to Redmine and the project's goals etc.
Our company has recently adopted Redmine as our internal project / bug tracking solution, and we love it. We've also adopted Zendesk as our public facing customer service solution. Zendesk along with other partners has recently launched a new initiative to develop open standards across many solutions in order to provide better customer service, and I am curious if Redmine would be a candidate for joining the initiative, and adopting / integrating solutions provided by the organization.

More can be read here: http://networkedhelpdesk.org/

A Ruby Gem has been released as well: https://github.com/zendesk/ticket_sharing

Admittedly my efforts in posting this ticket stem from a desire to see Zendesk integrated with Redmine, and I do not personally posses programming skills to make this happen, however, I am more than willing to lend my years of experience providing customer support, managing a dedicated team of support providers, and limited hacking skills to this endeavor :)