Standards Adoption / Contribution
Forgive me if I'm overstepping my boundaries here, as I am still new to Redmine and the project's goals etc.
Our company has recently adopted Redmine as our internal project / bug tracking solution, and we love it. We've also adopted Zendesk as our public facing customer service solution. Zendesk along with other partners has recently launched a new initiative to develop open standards across many solutions in order to provide better customer service, and I am curious if Redmine would be a candidate for joining the initiative, and adopting / integrating solutions provided by the organization.
More can be read here: http://networkedhelpdesk.org/
A Ruby Gem has been released as well: https://github.com/zendesk/ticket_sharing
Admittedly my efforts in posting this ticket stem from a desire to see Zendesk integrated with Redmine, and I do not personally posses programming skills to make this happen, however, I am more than willing to lend my years of experience providing customer support, managing a dedicated team of support providers, and limited hacking skills to this endeavor :)
#1 Updated by Jan from Planio www.plan.io over 10 years ago
TJ - very interesting! I wasn't aware of this initiative. We are working on a CRM & Helpdesk suite based on Redmine which shares many of their goals and spirit. If you are interested in discussing this, I'd love to get in touch. My email is jan (ät) plan.io.