Project

General

Profile

FAQ » History » Version 42

Mischa The Evil, 2009-03-11 23:04
Added FAQ about wiki-subpages (parent-/child-relationships).

1 1 Jean-Philippe Lang
h1. Frequently Asked Questions
2
3 2 Jean-Philippe Lang
{{TOC}}
4 1 Jean-Philippe Lang
5
h2. Installing and Running Redmine
6
7 39 Jean-Philippe Lang
h3. Does Redmine works with Rails 2.x.x?
8 28 Thomas Lecavelier
9 39 Jean-Philippe Lang
See compatibility in the [[RedmineInstall|Installation]] guide.
10 28 Thomas Lecavelier
11 18 Jean-Philippe Lang
h3. When I start the application, I get this error "in 'gem_original_require': no such file to load -- initializer (LoadError)"
12 10 Jean-Philippe Lang
13
Make sure "Ruby on Rails":http://rubyonrails.org/ is properly installed on your machine.
14
15 22 Jean-Philippe Lang
h3. When I start the application, I get this error message: "cannot connect to mysql: No such file or directory - /tmp/mysql.sock"
16
17
You have to specify the socket location in @config/database.yml@.
18 9 Jean-Philippe Lang
See http://dev.rubyonrails.org/ticket/200.
19 3 Thomas Lecavelier
20 9 Jean-Philippe Lang
h3. The application freeze after a long time of inactivity.
21 3 Thomas Lecavelier
22 15 Thomas Lecavelier
There's a bug in ruby/mysql adapter < 2.7.3 that leads to loose the database connection. Please update your adapter.
23
You can see thread at: http://rubyforge.org/forum/message.php?msg_id=25951.
24
25 35 Eric Davis
h3. Why does Redmine use http links when I want it to use https links in Apache? (SSL)
26
27
This happens when Apache sending requests to a backend server, like mongrel or thin.  Apache isn't telling the backend server to use https so the links are generated incorrectly.  Add the following configuration to Apache:
28
29
    RequestHeader set X_FORWARDED_PROTO 'https'
30
31 7 Jean-Philippe Lang
h2. Issue tracking
32
33
h3. I've created a new issue status but I can't use it, it doesn't show up in the status drop-down list.
34
35 8 Jean-Philippe Lang
Once you've created a new issue status, you need to include it in the workflow.
36 7 Jean-Philippe Lang
37 13 Jean-Philippe Lang
Say you have created a status named 'In progress' and you want the developers to be able to change bugs from 'New' to 'In progress'.
38 36 Mischa The Evil
Go to "Administration -> Issue tracking -> Workflow", select 'Bug' and 'Developer' then click edit.
39 1 Jean-Philippe Lang
You now see all the transitions allowed for developers on bugs. Check the 'New' -> 'In progress' checkbox and save.
40 13 Jean-Philippe Lang
41 1 Jean-Philippe Lang
See [[RedmineIssueTrackingSetup|Workflow setup]].
42 36 Mischa The Evil
43
h3. I've created a new tracker but I can't use it, it doesn't show up in the trackers drop-down list.
44
45
Once you've created a new tracker, you need to "activate" it for a specific project.
46
47
Say you have created a tracker named 'Task' and you want the new tracker to be used for your project;
48
* go to "(Project-)Settings -> tab 'Information' -> fieldset 'Trackers'",
49
* check the checkbox of the new tracker 'Task',
50
* and then click save.
51
52
You can now start using the new tracker 'Task' in the project for which you've just activated the new tracker.
53 11 Thomas Lecavelier
54 20 Eric Davis
h3. How does "Related issues" work?
55
56
Using Issue #100 as the one you set the relationship and Issue #101 as the "related to"
57
58
* Related - Just adds a link to the other issue
59 24 Jean-Philippe Lang
* Duplicates - Links issues so that closing one, will close the other (e.g. closing #100 will close #101)
60
* Blocks - Indicates that an issue need to be completed before working on the next.
61 27 Thomas Lecavelier
* Precedes - Defines an "order", where issue #100 needs to be completed x days before #101 can be started on.
62 20 Eric Davis
63 37 Mischa The Evil
h2. Time tracking
64
65
h3. The time calculations in "Spent time Reports" are wrong.
66
67
You can enter spent-time values in Redmine using "decimal time format":http://en.wikipedia.org/wiki/Decimal_time. See [[Time_tracking]].
68
69
* _Example_: you have 4 tasks with the following spent time values: 1.00, 0.10, 0.15, & 0.40. Now in the Spent-Time reports (Project overview -> Spent time -> [Details | Report]) you see a total of 1.65 hours instead of 2.05 hours...???
70
71
* _Explanation_: this "behaviour" is normal and intended since you enter those four spent-time values using decimal time format. This means that: 
72
** 1.00 decimal equals 60 minutes (1 hour)
73
** 0.10 decimal equals 6 minutes
74
** 0.15 decimal equals 9 minutes
75
** 0.40 decimal equals 24 minutes
76
** 1.65 decimal equals 99 minutes
77
** 2.05 hours (125 minutes) equals 2.0833333333333335 (est.) in decimal notation
78
79
Offcourse there can possibly be a very tiny difference (as you can see) due to the rounding to two decimals done by Redmine.
80
81
Some references:
82
* http://en.wikipedia.org/wiki/Decimal_time
83
* http://www.springfrog.com/converter/decimal-time.htm
84
85 12 Jean-Philippe Lang
h2. Repositories
86
87
h3. Commits don't show up in the activity until I click on 'Repository'
88
89
By default, Redmine fetches the new commits from the repository only when you browse it.
90
91
If you want the commits to be retrieved periodically by Redmine in the background for all your repositories, uncheck 'Autofetch commits' setting and add a cron that runs (with appropriate environment):
92
93
  ruby script/runner "Repository.fetch_changesets" -e production
94
95 19 Thomas Lecavelier
h3. I can't browse my svn repository through redmine
96
97 25 Jean-Philippe Lang
Check the following:
98
* Make sure you're using a svn client and server >= 1.3. Redmine parse the -xml output from subversion, which is a svn 1.3 feature.
99
* Make sure that the web app is able to run the svn binary
100
101
If you're accessing the repository over HTTPS:
102
103
The initial import of a subversion repository over https requires that the ssl certificate fingerprint be manually validated and stored in a config-dir accessible by the user running the web server. It is recommended that a directory local to the redmine application root be provided, either as a default (./svn/.subversion) or as a provided parameter in the repository settings for subversion.
104
105
The work around for the certificate acceptance issue is to manually checkout anything from the svn server specifying the local config-dir and accepting the certificate +permanently+.
106
Example:
107
108
<pre>
109
$ svn --config-dir ./svn/.subversion co https://svn.mydomain.com/project/trunk delete-me
110
111
Error validating server certificate for 'https://svn.mydomain.com:443':
112
- The certificate is not issued by a trusted authority. Use the
113
fingerprint to validate the certificate manually!
114
- The certificate hostname does not match.
115
- The certificate has expired.
116
Certificate information:
117
- Hostname: svn.mydomain.com
118
- Valid: from Apr 8 12:00:00 2006 GMT until Sep 24 12:00:00 2010 GMT
119
- Issuer: mydomain.com, vrsource.org, Geneva, UN
120
- Fingerprint: 01:27:d9:6a:b8:db:63:f3:24:e3:41:c8:15:0a:f8:93:f6:7c:0f:11
121
(R)eject, accept (t)emporarily or accept (p)ermanently? p
122
</pre>
123 19 Thomas Lecavelier
124 26 Jean-Philippe Lang
h3. Repository statistics doesn't show up
125
126
There's a bug in rexml 3.1.7 provided with ruby 1.8.6.
127
In @ruby/1.8/rexml/document.rb@ (line 186), change: @if transitive@ to @if trans@ then restart the app.
128
129
See http://www.germane-software.com/projects/rexml/ticket/115 for details.
130
131 42 Mischa The Evil
h2. Wikis
132
133
h3. How do I create sub-pages (parent/child relationships) in the wiki
134
135
Looking at http://www.redmine.org/wiki/redmine/Page_index/special it is possible to make use of some sort of sub-paging like:
136
> * Guide
137
> ** RedmineAccounts
138
> ** RedmineCustomFields
139
> ** RedmineInstall
140
> ** RedmineIssueList
141
> ** RedmineIssues
142
This can be accomplished by assigning a parent page to a to-be child-page. This assignment can be done via the @rename@ dialog.
143
Thus, create both the child- and parent-pages and then open the to-be child-page and click "rename", then enter the name of the parent page.
144
145 11 Thomas Lecavelier
h2. Performance
146
147 14 Jean-Philippe Lang
h3. When I create a new issue, Redmine freeze during one minute.
148 11 Thomas Lecavelier
149 40 Jean-Philippe Lang
Make sure your SMTP server is properly configured or desactive *email notifications* (remove @config/email.yml@) and restart redmine.
150 21 Jean-Philippe Lang
151 1 Jean-Philippe Lang
h2. Miscellaneous
152 29 Thomas Lecavelier
153 21 Jean-Philippe Lang
h3. All times are off by 1 hour after the daylight savings switched
154
155
Rails < 2.1 built-in time zone implementation doesn't handle DST. You have to install "TZInfo":http://tzinfo.rubyforge.org/.
156 31 Jean-Philippe Lang
To do so, run the following from your Redmine directory:
157 21 Jean-Philippe Lang
158
  ruby script/plugin install tzinfo_timezone
159 31 Jean-Philippe Lang
160 40 Jean-Philippe Lang
Do not install this plugin if you're using Redmine 0.8.
161 32 Thomas Lecavelier
162 38 Mischa The Evil
h3. What is the difference between Documents and Files?
163 32 Thomas Lecavelier
164 38 Mischa The Evil
The "Documents" section is aimed to publish... documents as specification of the tracked project, or notice, or every other documents that have not it's place in a SCM.
165
The "Files" section is aimed to publish... versions of the tracked project, as a bundle (release).
166 33 Jean-Philippe Lang
167 38 Mischa The Evil
h3. I get a 404-error when I try to view or diff a PHP-file
168 33 Jean-Philippe Lang
169 41 Jean-Philippe Lang
It's because Apache is seeing the extension @.php@ and tries to run the PHP-interpreter on the file. Since the requested URL isn't a real file, it returns a 404 error.
170 1 Jean-Philippe Lang
The solution is to turn off mod_php for your Redmine virtual host. That will cause Apache to call Redmine to serve up the file.
171 41 Jean-Philippe Lang
To do so, add the following line to your virtual host configuration:
172
173
  RemoveHandler .php