FAQ » History » Version 91

Mischa The Evil, 2011-08-10 17:28
Reverted page-revisions 89 & 90 containing spam and deleted spam-attachment.

1 1 Jean-Philippe Lang
h1. Frequently Asked Questions
2 1 Jean-Philippe Lang
3 2 Jean-Philippe Lang
{{TOC}}
4 1 Jean-Philippe Lang
5 1 Jean-Philippe Lang
h2. Installing and Running Redmine
6 1 Jean-Philippe Lang
7 60 Daniel Jones
h3. Does Redmine work with Rails 2.x.x?
8 28 Thomas Lecavelier
9 39 Jean-Philippe Lang
See compatibility in the [[RedmineInstall|Installation]] guide.
10 28 Thomas Lecavelier
11 18 Jean-Philippe Lang
h3. When I start the application, I get this error "in 'gem_original_require': no such file to load -- initializer (LoadError)"
12 10 Jean-Philippe Lang
13 10 Jean-Philippe Lang
Make sure "Ruby on Rails":http://rubyonrails.org/ is properly installed on your machine.
14 10 Jean-Philippe Lang
15 22 Jean-Philippe Lang
h3. When I start the application, I get this error message: "cannot connect to mysql: No such file or directory - /tmp/mysql.sock"
16 22 Jean-Philippe Lang
17 22 Jean-Philippe Lang
You have to specify the socket location in @config/database.yml@.
18 9 Jean-Philippe Lang
See http://dev.rubyonrails.org/ticket/200.
19 3 Thomas Lecavelier
20 9 Jean-Philippe Lang
h3. The application freeze after a long time of inactivity.
21 3 Thomas Lecavelier
22 45 Joe Stewart
There's a bug in ruby/mysql adapter < 2.7.3 that leads to lose the database connection. Please update your adapter.
23 15 Thomas Lecavelier
You can see thread at: http://rubyforge.org/forum/message.php?msg_id=25951.
24 15 Thomas Lecavelier
25 35 Eric Davis
h3. Why does Redmine use http links when I want it to use https links in Apache? (SSL)
26 35 Eric Davis
27 35 Eric Davis
This happens when Apache sending requests to a backend server, like mongrel or thin.  Apache isn't telling the backend server to use https so the links are generated incorrectly.  Add the following configuration to Apache:
28 35 Eric Davis
29 35 Eric Davis
    RequestHeader set X_FORWARDED_PROTO 'https'
30 35 Eric Davis
31 84 Holger Just
h3. I get this error message with a Passenger deployment: ActionController::RoutingError (No route matches "/index.html" with {:method=>:get})
32 84 Holger Just
33 84 Holger Just
Your Apache erroneously interprets the @public/.htaccess@ file which is needed for (f)cgi deployments. You can stop that by eiter completely removing the file (as it is not needed by Passenger) or by inserting the following configuration directive to Apache.
34 84 Holger Just
35 84 Holger Just
    AllowOverride None
36 84 Holger Just
37 7 Jean-Philippe Lang
h2. Issue tracking
38 7 Jean-Philippe Lang
39 7 Jean-Philippe Lang
h3. I've created a new issue status but I can't use it, it doesn't show up in the status drop-down list.
40 7 Jean-Philippe Lang
41 8 Jean-Philippe Lang
Once you've created a new issue status, you need to include it in the workflow.
42 7 Jean-Philippe Lang
43 13 Jean-Philippe Lang
Say you have created a status named 'In progress' and you want the developers to be able to change bugs from 'New' to 'In progress'.
44 85 JC Wren
Go to "Administration -> Workflow", select 'Bug' and 'Developer', uncheck the 'Only display statuses that are used by this tracker' box then click edit.
45 86 JC Wren
You now see all the transitions allowed for developers on bugs. In the 'New' row, click the checkbox in the 'In progress' column and save.
46 13 Jean-Philippe Lang
47 1 Jean-Philippe Lang
See [[RedmineIssueTrackingSetup|Workflow setup]].
48 36 Mischa The Evil
49 36 Mischa The Evil
h3. I've created a new tracker but I can't use it, it doesn't show up in the trackers drop-down list.
50 36 Mischa The Evil
51 36 Mischa The Evil
Once you've created a new tracker, you need to "activate" it for a specific project.
52 36 Mischa The Evil
53 36 Mischa The Evil
Say you have created a tracker named 'Task' and you want the new tracker to be used for your project;
54 36 Mischa The Evil
* go to "(Project-)Settings -> tab 'Information' -> fieldset 'Trackers'",
55 36 Mischa The Evil
* check the checkbox of the new tracker 'Task',
56 36 Mischa The Evil
* and then click save.
57 36 Mischa The Evil
58 36 Mischa The Evil
You can now start using the new tracker 'Task' in the project for which you've just activated the new tracker.
59 11 Thomas Lecavelier
60 20 Eric Davis
h3. How does "Related issues" work?
61 20 Eric Davis
62 82 Mischa The Evil
See [[RedmineIssues#Related-issues]] for an in-depth explanation.
63 20 Eric Davis
64 37 Mischa The Evil
h2. Time tracking
65 37 Mischa The Evil
66 37 Mischa The Evil
h3. The time calculations in "Spent time Reports" are wrong.
67 37 Mischa The Evil
68 81 Mischa The Evil
You are probably entering spent-time values in Redmine using "decimal time format":http://en.wikipedia.org/wiki/Decimal_time. See [[RedmineTimeTracking#Decimal-time-format]] for an in-depth explanation.
69 37 Mischa The Evil
70 12 Jean-Philippe Lang
h2. Repositories
71 12 Jean-Philippe Lang
72 12 Jean-Philippe Lang
h3. Commits don't show up in the activity until I click on 'Repository'
73 12 Jean-Philippe Lang
74 12 Jean-Philippe Lang
By default, Redmine fetches the new commits from the repository only when you browse it.
75 12 Jean-Philippe Lang
76 12 Jean-Philippe Lang
If you want the commits to be retrieved periodically by Redmine in the background for all your repositories, uncheck 'Autofetch commits' setting and add a cron that runs (with appropriate environment):
77 12 Jean-Philippe Lang
78 87 Patrick Meidl
  rake -f /path/to/redmine/Rakefile RAILS_ENV=production redmine:fetch_changesets
79 12 Jean-Philippe Lang
80 47 Marco Bernasocchi
For SVN repositories you can also add the following command to a post-commit hook:
81 47 Marco Bernasocchi
82 47 Marco Bernasocchi
  ruby /path_to_redmine/redmine/script/runner "Repository.fetch_changesets" -e production
83 47 Marco Bernasocchi
84 52 George Montana Harkin
*Note, the second method of post-commit hook will slow down commits and could possibly cause commits to fail if Redmine is not functioning. 
85 52 George Montana Harkin
86 80 Daniel Widerin
You can bypass these disadvantages by sending the ruby-command to background.
87 79 Daniel Widerin
88 79 Daniel Widerin
  ruby /path_to_redmine/redmine/script/runner "Repository.fetch_changesets" -e production > /dev/null 2>&1 &
89 79 Daniel Widerin
90 19 Thomas Lecavelier
h3. I can't browse my svn repository through redmine
91 19 Thomas Lecavelier
92 25 Jean-Philippe Lang
Check the following:
93 25 Jean-Philippe Lang
* Make sure you're using a svn client and server >= 1.3. Redmine parse the -xml output from subversion, which is a svn 1.3 feature.
94 55 Alex Ford
* Make sure that the web app is able to run the svn binary. (hint: check your path and ensure the svn binary is on it)
95 53 Jan from Planio www.plan.io
* When using a file:/// link, make sure the system user under which Redmine runs has access to the location specified by file:/// on your local file system. (Hint: By default, when using passenger, Redmine runs as the user which owns your config/environment.rb.)
96 25 Jean-Philippe Lang
97 25 Jean-Philippe Lang
If you're accessing the repository over HTTPS:
98 25 Jean-Philippe Lang
99 25 Jean-Philippe Lang
The initial import of a subversion repository over https requires that the ssl certificate fingerprint be manually validated and stored in a config-dir accessible by the user running the web server. It is recommended that a directory local to the redmine application root be provided, either as a default (./svn/.subversion) or as a provided parameter in the repository settings for subversion.
100 25 Jean-Philippe Lang
101 25 Jean-Philippe Lang
The work around for the certificate acceptance issue is to manually checkout anything from the svn server specifying the local config-dir and accepting the certificate +permanently+.
102 25 Jean-Philippe Lang
Example:
103 25 Jean-Philippe Lang
104 25 Jean-Philippe Lang
<pre>
105 25 Jean-Philippe Lang
$ svn --config-dir ./svn/.subversion co https://svn.mydomain.com/project/trunk delete-me
106 25 Jean-Philippe Lang
107 25 Jean-Philippe Lang
Error validating server certificate for 'https://svn.mydomain.com:443':
108 25 Jean-Philippe Lang
- The certificate is not issued by a trusted authority. Use the
109 25 Jean-Philippe Lang
fingerprint to validate the certificate manually!
110 25 Jean-Philippe Lang
- The certificate hostname does not match.
111 25 Jean-Philippe Lang
- The certificate has expired.
112 25 Jean-Philippe Lang
Certificate information:
113 25 Jean-Philippe Lang
- Hostname: svn.mydomain.com
114 25 Jean-Philippe Lang
- Valid: from Apr 8 12:00:00 2006 GMT until Sep 24 12:00:00 2010 GMT
115 25 Jean-Philippe Lang
- Issuer: mydomain.com, vrsource.org, Geneva, UN
116 25 Jean-Philippe Lang
- Fingerprint: 01:27:d9:6a:b8:db:63:f3:24:e3:41:c8:15:0a:f8:93:f6:7c:0f:11
117 25 Jean-Philippe Lang
(R)eject, accept (t)emporarily or accept (p)ermanently? p
118 1 Jean-Philippe Lang
</pre>
119 55 Alex Ford
120 56 Ki Won Kim
or modify subversion_adapter.rb in <redmine root>/lib/redmine/scm/adapters/subversion_adapter.rb
121 56 Ki Won Kim
in credentials_string definition section chagne svn globaly options
122 56 Ki Won Kim
from
123 56 Ki Won Kim
<pre>
124 56 Ki Won Kim
--no-auth-cache --non-interactive
125 56 Ki Won Kim
</pre>
126 56 Ki Won Kim
to
127 56 Ki Won Kim
<pre>
128 56 Ki Won Kim
--trust-server-cert --no-auth-cache --non-interactive
129 56 Ki Won Kim
</pre>
130 55 Alex Ford
For additional information on the problem, check your log file for problems encountered during the svn operation. (e.g. /log/production.log )
131 19 Thomas Lecavelier
132 71 Roger Lipscombe
or list the certificate in @/etc/subversion/servers@. See http://www.geekforgod.com/2006/12/01/making-svn-trust-a-new-root-ca-certificate/ for details.
133 71 Roger Lipscombe
134 26 Jean-Philippe Lang
h3. Repository statistics doesn't show up
135 44 Mischa The Evil
136 44 Mischa The Evil
* If you are using ruby 1.8.6:
137 44 Mischa The Evil
There's a bug in rexml 3.1.7 provided with ruby 1.8.6. You can fix it yourself:
138 1 Jean-Philippe Lang
In @ruby/1.8/rexml/document.rb@ (line 186), change: @if transitive@ to @if trans@ then restart the app.
139 26 Jean-Philippe Lang
See http://www.germane-software.com/projects/rexml/ticket/115 for details.
140 44 Mischa The Evil
* If you are using Internet Explorer:
141 44 Mischa The Evil
You'll need an SVG plugin like the one "Adobe provides":http://www.adobe.com/svg/viewer/install/beta.html to be able to display SVG-images properly within Internet Explorer.
142 26 Jean-Philippe Lang
143 42 Mischa The Evil
h2. Wikis
144 42 Mischa The Evil
145 42 Mischa The Evil
h3. How do I create sub-pages (parent/child relationships) in the wiki
146 42 Mischa The Evil
147 83 Mischa The Evil
See [[RedmineWikis#Creating-sub-pages-parentchild-relationships]] for an in-depth explanation.
148 42 Mischa The Evil
149 78 Felix Schäfer
h3. Global Wiki
150 78 Felix Schäfer
151 78 Felix Schäfer
There is currently no global wiki, and the current permission system won't allow one. A workaround is to create a project, if needed only with a wiki, and to use it for all global needs.
152 78 Felix Schäfer
153 11 Thomas Lecavelier
h2. Performance
154 11 Thomas Lecavelier
155 49 Greg Mefford
h3. When I create a new issue, Redmine freezes for one minute.
156 11 Thomas Lecavelier
157 49 Greg Mefford
Make sure your SMTP server is properly configured or deactivate *email notifications* (remove @config/email.yml@) and restart Redmine.
158 21 Jean-Philippe Lang
159 1 Jean-Philippe Lang
h2. Miscellaneous
160 29 Thomas Lecavelier
161 48 Eric Davis
h3. Emails use the incorrect url
162 48 Eric Davis
163 48 Eric Davis
The urls used in email is configured with the *Host Name* setting in Administration > Settings > General tab.  It defaults to localhost:3000 (Ruby on Rails default).
164 48 Eric Davis
165 62 Mischa The Evil
h3. Email notifications are not working
166 62 Mischa The Evil
167 62 Mischa The Evil
First, try to send a test email: go to _"Administration -> Settings -> Email notifications"_ and click _"Send a test email"_.
168 62 Mischa The Evil
It will send an email to the email address of your Redmine account:
169 88 Justin M
* If you get an error, check your configuration in @config/configuration.yml@. See [[EmailConfiguration]].
170 62 Mischa The Evil
* If you don't receive any email, check your SMTP server log to see if the email was properly relayed.
171 62 Mischa The Evil
172 62 Mischa The Evil
For other problems (eg. some people receive notifications but others don't), you can enable email debug output in your Redmine log file by commenting out this line in @config/environments/production.rb@:
173 62 Mischa The Evil
174 62 Mischa The Evil
<pre>
175 62 Mischa The Evil
config.action_mailer.logger = nil
176 62 Mischa The Evil
</pre>
177 62 Mischa The Evil
178 62 Mischa The Evil
After restarting the application, every email sent will be dumped to your log file (@log/production.log@).
179 62 Mischa The Evil
This way you can check the @To:@ field of emails to see if all the expected email addresses are present.
180 62 Mischa The Evil
181 21 Jean-Philippe Lang
h3. All times are off by 1 hour after the daylight savings switched
182 21 Jean-Philippe Lang
183 21 Jean-Philippe Lang
Rails < 2.1 built-in time zone implementation doesn't handle DST. You have to install "TZInfo":http://tzinfo.rubyforge.org/.
184 31 Jean-Philippe Lang
To do so, run the following from your Redmine directory:
185 21 Jean-Philippe Lang
186 21 Jean-Philippe Lang
  ruby script/plugin install tzinfo_timezone
187 31 Jean-Philippe Lang
188 54 Jean-Philippe Lang
Do not install this plugin if you're using Redmine 0.8.
189 54 Jean-Philippe Lang
190 54 Jean-Philippe Lang
h3. What is the difference between Documents and Files?
191 54 Jean-Philippe Lang
192 54 Jean-Philippe Lang
The "Documents" section is for publishing specifications, notices, or other documents that do not belong in a SCM.
193 54 Jean-Philippe Lang
The "Files" section is for publishing versions of the tracked project, as a bundle (release).
194 54 Jean-Philippe Lang
195 54 Jean-Philippe Lang
h3. I get a 404-error when I try to view or diff a PHP-file
196 54 Jean-Philippe Lang
197 54 Jean-Philippe Lang
It's because Apache is seeing the extension @.php@ and tries to run the PHP-interpreter on the file. Since the requested URL isn't a real file, it returns a 404 error.
198 54 Jean-Philippe Lang
The solution is to turn off mod_php for your Redmine virtual host. That will cause Apache to call Redmine to serve up the file.
199 54 Jean-Philippe Lang
To do so, add the following lines to your virtual host configuration:
200 54 Jean-Philippe Lang
201 54 Jean-Philippe Lang
<pre><code>RemoveHandler .php
202 1 Jean-Philippe Lang
php_flag engine off    # Try without this line first
203 1 Jean-Philippe Lang
</code></pre>
204 64 Mischa The Evil
205 64 Mischa The Evil
h3. Why are Textile inline styles not working?
206 64 Mischa The Evil
207 64 Mischa The Evil
Textile inline styles were disabled starting from Redmine version#2 for security reasons (see #2416).
208 64 Mischa The Evil
209 64 Mischa The Evil
If you really need this feature and don't fear XSS attacks, then you'll need to manually change the Redmine source (source:/trunk/lib/redmine/wiki_formatting/textile/formatter.rb@2192#L33).