Receiving emails¶

• Table of contents
• Receiving emails
  • Setup
    • Forwarding emails from your email server
    • Fetching emails from an IMAP server
    • Reading emails from standard input
  • How it works

As of r1572, Redmine can be configured to allow issue creation or comments via email.

Setup¶

You can configure Redmine to receive emails in one of the following ways:

• Forwarding emails from your email server:
  • Pros: works with a remote mail server, email are processed instantly, fast (no environment reloading)
  • Cons: needs some configuration on your mail transfer agent (eg. Postfix, Sendmail...)

• Fetching emails from an IMAP server:
  • Pros: easy to setup, no need to configure your MTA, works with a remote mail server
  • Cons: emails are not processed instantly (a cron job needs to be added to read emails periodically)

• Reading emails from standard input:
  • Pros: fine for testing purpose
  • Cons: slow (the environment is reloaded each time an email is read), needs some configuration on your MTA

Forwarding emails from your email server¶

A standalone script can be used to forward incoming emails from your mail server.
This script reads a raw email from the standard input and forward it to Redmine via a HTTP request.
It can be found in your redmine directory: extra/mail_handler/rdm-mailhandler.rb.

In order to use it, you have to enable the API that receive emails:
Go to Application settings -> Incoming emails, check Enable WS for incoming emails and enter or generate a secret key.

Copy rdm-mailhandler.rb to your mail server and configure your MTA.

Usage:

rdm-mailhandler [options] --url=<Redmine URL> --key=<API key>

Required:
  -u, --url                      URL of the Redmine server
  -k, --key                      Redmine API key

General options:
  -h, --help                     show this help
  -v, --verbose                  show extra information
  -V, --version                  show version information and exit

Issue attributes control options:
  -p, --project=PROJECT          identifier of the target project
  -t, --tracker=TRACKER          name of the target tracker
      --category=CATEGORY        name of the target category
      --priority=PRIORITY        name of the target priority
  -o, --allow-override=ATTRS     allow email content to override attributes
                                 specified by previous options
                                 ATTRS is a comma separated list of attributes

Examples:

  # No project specified. Emails MUST contain the 'Project' keyword:
  rdm-mailhandler --url http://redmine.domain.foo --key secret

  # Fixed project and default tracker specified, but emails can override
  # both tracker and priority attributes:
  rdm-mailhandler --url https://domain.foo/redmine --key secret \\
                  --project foo \\
                  --tracker bug \\
                  --allow-override tracker,priority

Here is an example for a Postfix alias:

foo: "|/path/to/rdm-mailhandler.rb --url http://redmine.domain --key secret --project foo" 

Fetching emails from an IMAP server¶

A rake task (redmine:email:receive_imap) can be used to fetch incoming emails from an IMAP server.

Available IMAP options:
  host=HOST                IMAP server host (default: 127.0.0.1)
  port=PORT                IMAP server port (default: 143)
  ssl=SSL                  Use SSL? (default: false)
  username=USERNAME        IMAP account
  password=PASSWORD        IMAP password
  folder=FOLDER            IMAP folder to read (default: INBOX)

Issue attributes control options:
  project=PROJECT          identifier of the target project
  tracker=TRACKER          name of the target tracker
  category=CATEGORY        name of the target category
  priority=PRIORITY        name of the target priority
  allow_override=ATTRS     allow email content to override attributes
                           specified by previous options
                           ATTRS is a comma separated list of attributes

Examples:

  # No project specified. Emails MUST contain the 'Project' keyword:

  rake redmine:email:receive_imap RAILS_ENV="production" \\
    host=imap.foo.bar username=redmine@somenet.foo password=xxx

  # Fixed project and default tracker specified, but emails can override
  # both tracker and priority attributes:

  rake redmine:email:receive_imap RAILS_ENV="production" \\
    host=imap.foo.bar username=redmine@somenet.foo password=xxx ssl=1 \\
    project=foo \\
    tracker=bug \\
    allow_override=tracker,priority

Emails that are ignored (unknown user, unknown project...) are marked as 'Seen' but are not deleted from the IMAP server.

Reading emails from standard input¶

A rake task (redmine:email:receive) can be used to read a single raw email from the standard input.

Issue attributes control options:
  project=PROJECT          identifier of the target project
  tracker=TRACKER          name of the target tracker
  category=CATEGORY        name of the target category
  priority=PRIORITY        name of the target priority
  allow_override=ATTRS     allow email content to override attributes
                           specified by previous options
                           ATTRS is a comma separated list of attributes

Examples:

  # No project specified. Emails MUST contain the 'Project' keyword:
  rake redmine:email:read RAILS_ENV="production" < raw_email

  # Fixed project and default tracker specified, but emails can override
  # both tracker and priority attributes:
  rake redmine:email:read RAILS_ENV="production" \\
                  project=foo \\
                  tracker=bug \\
                  allow_override=tracker,priority < raw_email

How it works¶

When receiving an email, Redmine uses the From address of the email to find the corresponding user. Emails received from unknown or locked users are ignored.

If the email subject contains something like "Re: [xxxxxxx #123]", the email is processed as a reply and a note is added to issue #123. Otherwise, a new issue is created.

If you don't use the project option when reading emails, users have to specify in the email body which project the issue should be added to. This can be done by inserting a line in the email body like this: "Project: foo".

Example (email body):

This is a new ticket that will be added to project foo.
Here we have the ticket description
[...]

Project: foo

Of course, user permissions are checked and this email would be ignored if the user who sent this email is not allowed to add issues to project foo.

Based on the options you use when receiving emails (see allow-override option), users may be able to override some attributes when submitting an issue.
This can be done by using the following keywords in the email body (just like Project): Tracker, Category, Priority, Status.

Example:

This is a new ticket that overrides a few attributes
[...]

Project: foo
Tracker: Bug
Priority: Urgent
Status: Resolved

If the user who sends the email has the 'Add issue watchers' permission, users that are in To or Cc field of the email are automatically added as watchers of the created issue.