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ticket tracking

Added by nospeq nospeq over 14 years ago

hi,

i am really intrested in redmine as we want to change our lotus notes system.
what i cannot find is a feature to have ticket tracking.

i can create projects and issues, but is it possible to have something that our administrator can create ticket that doesnt belong to any project?
and user will see this on his dashboard.
so, project/issues is working nice.
what i need is to have ticket system...

i hope i made me understand

thanks


Replies (2)

RE: ticket tracking - Added by Felix Schäfer over 14 years ago

Create a project with whatever name you like, you will then have a ticket system :-)

RE: ticket tracking - Added by nospeq nospeq over 14 years ago

it could be a solution.
but if i receive a call for a support and i want to assign this call to a group or a person....

it would be great to have ticket system. something like issues but not 'under' projects.

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