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email reminder for issues I opened that are solved and I should to close

Added by Isaac Marco over 11 years ago

In our organization we would like that only the person whow open an issue was able to close the issues which has been solved by a developer. To avoid than hundreds of issues stay on the "solved" state I would like to send them everyday an email reminding the issues he has opened and are pending to be closed.

On the same way it could be cool to remind them issues which are pending on feedback.

Are some plugging or functionality avaible to do this... may be something simimilar to the "rake redmine:send_reminders" (http://www.redmine.org/projects/redmine/wiki/RedmineReminderEmails)

Thank you in advance.


Replies (4)

RE: email reminder for issues I opened that are solved and I should to close - Added by Isaac Marco over 11 years ago

I'm not sure PluginWhining could help us. It's purpose is "This rake job can be used to make sure that a ticket does not get forgotten about by emailing the owner of a ticket when tickets are active and have not been updated since a certain amount of days.", so then I think the alert is send to the assignee issue user. Our idea is to alert to the "Added by user" and we would prefer not to change the original "assignee user". By other hand I don't see how to filter alerts just for certain states, like "solved" or "feedback required".

Some other idea?

RE: email reminder for issues I opened that are solved and I should to close - Added by Jan Niggemann (redmine.org team member) over 11 years ago

Isaac Marco wrote:

Our idea is to alert to the "Added by user" and we would prefer not to change the original "assignee user".

We call that the 'author'.

By other hand I don't see how to filter alerts just for certain states, like "solved" or "feedback required".

My post was meant to give you a starting point from where you can branch off and develop your own plugin.

RE: email reminder for issues I opened that are solved and I should to close - Added by Isaac Marco over 11 years ago

My post was meant to give you a starting point from where you can branch off and develop your own plugin.

Thank you Jan. We will try to develop the suggested plugin from the PluginWhining.

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