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Email issue

Added by Andrew Murdoch about 10 years ago

Hey Guys

I configured all the email settings correctly, but when I try to send a test email I get:

An error occurred while sending mail (Net::ReadTimeout)

my configuration.yml has in it:

default:
#  # Outgoing emails configuration (see examples above)
  email_delivery:
    delivery_method: :smtp
    smtp_settings:
      ssl: true
      enable_starttls_auto: true
      address: "mx10.cdoc.ca" 
      port: 50443
      domain: "mx10.cdoc.ca" 
      authentication: :login
      user_name: "redmine@jentu.net" 
      password: "xxxx"

These email settings are correct for my email server.

Doe anyone know what's happening?


Replies (2)

RE: Email issue - Added by Minh Vo about 10 years ago

Hi Andrew,

(It's just my experience. I am not sure if it can resolve for other cases.)

"Net::ReadTimeout" means that redmine can't reach to your smtp address. So you should check if
1. Your redmine server can ping to your smtp server and
2. remove the ':' before login --> "authentication: login"
3. address and domain are correct specially if you buy email hosting services

Hope it help.
Regards,
Minh

RE: Email issue - Added by Andrew Murdoch about 10 years ago

We run the email server ourselves and the settings I passed to redmine are the ones we use in all the email applications so I know the address, ports and etc... are correct. The ping test past and I removed the extra :.

Thanks

Andrew

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