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Concerns regarding email notifications

Added by George Notaras about 9 years ago

Hi all,

My question could be classified as a very general question, but since Redmine is what I intend to enable email notifications at, I'm posting this question in this forum.

My intended setup is the following:

  • Redmine on: example.org
  • Local SMTP service runs on: mail.example.org
  • Emission email address: noreply@example.org

My major concern is the possibility of the domain getting flagged as spam source or blacklisted as a result of user abuse. This is about a Redmine installation for all my personal projects and I do not have the time to closely and manually monitor it for abuse, while abuse is almost certain that will happen.

I intend to enable email notifications for forum messages, since registered users are not currently allowed to add issues.

In case of forum messages Redmine includes the full body of the user message in the notification email. As far as I can tell there is no way to configure it to send a notification containing just a link to the relevant post instead of the full body. Also there is no easy way to do any filtering before the user content is sent via email and possibly prevent the notification email from being sent.

Alternatively, I could deactivate the email notifications and, instead, me and the users use the atom feeds to get updates about the posted messages. But in this case, the boards do not generate an atom feed on a per topic basis, which makes it a little inconvenient to follow the whole board's feed while being interested in a single topic.

Another alternative would be to use an external SMTP service, so as to protect my local SMTP service, but I still think such a solution would still expose the domain via the sender's email address.

So, my goals here are:

  1. to provide users with the ability to post their feedback while having a convenient way to monitor the discussion
  2. at the same time avoid all trouble with potential domain blacklisting that could be caused by the actions of spambots or human spammers

I'm certainly not implying that Redmine is doing anything wrong, I just have the impression that something is missing in this area.

What I would find convenient is the ability to set a minimum user role on a per project basis under which the email notifications contain just a link to the page and not the full user input.

I hope I'm not missing anything obvious. Posting your experiences and advice is much appreciated.

Thanks in advance.

George


Replies (1)

RE: Concerns regarding email notifications - Added by George Notaras about 9 years ago

Adding to my previous post. I found this page on Google Groups help, which contains instructions about how to embed a Google Group inside a web page.

The more I think about it, the more I like the idea. This way all discussions and notifications are managed externally.

Now I will need to find a way to add this code somehow in each project in a new tab. I am a total n00b when it comes to Rails, but I'll see what I can do. I'll try to write a small plugin that adds this functionality. I guess it'll take me a couple of weeks before I figure out the proper way to do this. If anyone is able to help or write such a plugin, that would be fantastic!

George

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