Project

General

Profile

Forums » Open discussion »

Automation of status change for old task when specific time is passed

Added by Oleg Vlasenko about 9 years ago

There is following business process:
1. When somebody from IT Service Desk finished to work on a task he or she changes task status to “Resolved” (from Redmine point of view task is opened);
2. Reporter of the task receives notification that task is “Resolved” and confirms resolving(if agree) by changing status to “Closed” (from Redmine point of view task is closed). In some cases when user has comments he or she can change status from “Resolved” to “Opened” and put some comments and so on.

Issue:
Sometimes users do not give any feedback and task is going to be in “Resolved” status long time. This is very inconvinient (IT closes tasks manualy). Is there plugin which allow to change task status from specific status (e.g. “Resolved”) to status “Closed” in case there are no comments or status changes during specific time (e.g. 3 day).

I had reviewed all plugins but did not manage to find anything that helps to solve mentioned issue.
Could somebody help?

Thanks.


Replies (2)

RE: Automation of status change for old task when specific time is passed - Added by Slashi S over 8 years ago

Did you find the solution? I have the similar problem.
It seemed that Custom workflow plugin can do this, but i dint found the possibility to run it on schedule for all issues by condition.

RE: Automation of status change for old task when specific time is passed - Added by Oleg Vlasenko over 8 years ago

Hello. No I did not thereat. May be something now has been created. It would be good functionality to have some type of crone to assign on specific status and switch the status to another one when specific time passed.

    (1-2/2)