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Automatic assign tickets to particular project,tracker,priority,assignee based on subject from Incoming Mail

Added by prabhudeva s almost 3 years ago

Hi All,

Please help us on this activity, we are manually moving 50 to 60 tickets to Particular project it will almost consuming overall 1 Hours for us,

Can we automatically move the tickets to particular Project,Assignee,project based on Subject from Incoming Mail.
In OTRS Ticketing tool it was possible based on incoming mail filter it will assign to particular project.

like wise,If this Task can be automated in redmine ,it will be huge help for us.
kindly help us on this,

Thanks in Advance,

Best regards,
Prabhudeva S


Replies (1)

RE: Automatic assign tickets to particular project,tracker,priority,assignee based on subject from Incoming Mail - Added by Lorenzo Meneghetti almost 3 years ago

I cannot understand if you mean moving in bulk from redmine project to project...
If you want to use redmine email-to-ticket feature you can do it by formatting email body as described here

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