Can't update ticket status's with an Email

Added by Grant McEwan over 10 years ago

Hi there,

got my email responses working with redmine, where i can hit reply and it'll update the ticket with the sent data.
However!

I can't seem to update the status of a ticket, ie can't send an email with something like "Status: Resolved"
It won't update the status.

Any pointers? i've got a connection string that looks like:

rake -f /var/redmine/Rakefile redmine:email:receive_imap --silent RAILS_ENV="production" host=localhost username=<userName> password=<Password> port=143 project=project tracker=trackername status=statusname priority=priorityname allow_override=project,status,tracker,priority

It's just a cron job that i call every minute to check if there's any emails there to process.

Thanks
Grant

Replies (2)

RE: Can't update ticket status's with an Email - Added by Grant McEwan over 10 years ago

I have redmine 1.2 (latest stable)

and the below
  • LOCAL GEMS ***

abstract (1.0.0)
actionmailer (2.3.11)
actionpack (2.3.11)
activemodel (3.0.9, 3.0.3)
activerecord (2.3.11)
activeresource (2.3.11)
activesupport (2.3.11, 2.3.8, 2.3.5, 2.3.4, 2.1.2)
arel (2.0.10, 2.0.7)
builder (3.0.0, 2.1.2)
bundler (1.0.15, 1.0.10)
cgi_multipart_eof_fix (2.5.0)
daemons (1.1.4, 1.1.0, 1.0.10)
erubis (2.7.0, 2.6.6)
execjs (1.2.0)
fastthread (1.0.7)
gem_plugin (0.2.3)
i18n (0.5.0, 0.4.2)
mail (2.2.19, 2.2.15)
mime-types (1.16)
mongrel (1.1.5)
mongrel_cluster (1.0.5)
multi_json (1.0.3)
mysql (2.8.1)
polyglot (0.3.1)
postgres-pr (0.6.3, 0.6.1)
rack (1.1.1)
rack-mount (0.6.14, 0.6.13)
rack-test (0.6.0, 0.5.7)
rails (2.3.11)
railties (3.0.9)
rake (0.8.7)
rdoc (3.8)
rmagick (2.12.2)
rubygems-update (1.5.0, 1.3.7, 1.3.6)
thor (0.14.6)
treetop (1.4.9)
tzinfo (0.3.29, 0.3.24)
uglifier (1.0.0, 0.5.4)

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