Redmine

Hello all,

I have a team of collegues, which work on different projects. Every project itself has multiple components which itself needs to be tracked. Additionally we have customer issues/incidents we have to manage.
An example for the hierarchy:
customer1

• project1A

• component11

• issues

• component12

• issues

• project1B

• component13

• issues

• component14

• issues

customer2

• project2A

• issues

...

We are currently using OTRS for the customer side, but it is too limited for our needs.

So we are searching for an alernative, which can handle:

• multiple projects, as I have seen, this is done by redmine
• are also multiple components/grouping below projects available?
• support of creating issues and tasks with the corresponding informations against the wished customer/project/component. E.g. by putting specific tags into the beginning or ending of the mail
• Multi language support
• support of UTF-8 E-Mails / OTRS has often troubles with messages which contain special chars out of the UTF-8 set
• reminder if a tasks is passing its due date

I hope I could explain my needs. Can someone help me out of the dark?

best regards,
hans