Redmine features available?
Added by Hans Kaiser over 12 years ago
Hello all,
I have a team of collegues, which work on different projects. Every project itself has multiple components which itself needs to be tracked. Additionally we have customer issues/incidents we have to manage.
An example for the hierarchy:
customer1
- project1A
- component11
- issues
- component12
- issues
- project1B
- component13
- issues
- component14
- issues
customer2
- project2A
- issues
...
We are currently using OTRS for the customer side, but it is too limited for our needs.
So we are searching for an alernative, which can handle:- multiple projects, as I have seen, this is done by redmine
- are also multiple components/grouping below projects available?
- support of creating issues and tasks with the corresponding informations against the wished customer/project/component. E.g. by putting specific tags into the beginning or ending of the mail
- Multi language support
- support of UTF-8 E-Mails / OTRS has often troubles with messages which contain special chars out of the UTF-8 set
- reminder if a tasks is passing its due date
I hope I could explain my needs. Can someone help me out of the dark?
best regards,
hans
Replies (1)
RE: Redmine features available?
-
Added by Ivan Cenov over 12 years ago
See categories if they could be used as components.
Every user may select language and time zone for the user interface.
http://www.redmine.org/plugins/advanced_reminder , but it's old.