URGENT = 3 Issues transferred from one to an other directory = lost issues ??
Added by Olivier D'Hane over 12 years ago
Good morning,
"Main" Directory: Project- Sub-Directory: Sub1
- Sub-Directory: Sub2
3 issues have been created yesterday but in the wrong "Main" Directory: Project" instead of "*Sub1*".
To day, these 3 issues have been transferred from Project to Sub1.
Unfortunately the 3 issues are missing. They have disappeared !!
Would you have a explanation? A cause? What would be the soluton?
Many thanks in advance for your kind support.
Olivier
Replies (6)
RE: URGENT = 3 Issues transferred from one to an other directory = lost issues ??
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Added by Olivier D'Hane over 12 years ago
No one have met the same problem ??
RE: URGENT = 3 Issues transferred from one to an other directory = lost issues ??
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Added by Etienne Massip over 12 years ago
Can you find them in DB?
RE: URGENT = 3 Issues transferred from one to an other directory = lost issues ??
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Added by Olivier D'Hane over 12 years ago
As end user, I do not have access to the DB.
This is the message we received when we transferred the issue from "Finance" to "AR" ...
Issue #473 has been updated by XXXXX.
• Project changed from Finance to AR
DocValidation #473: SAP - Finance - AR : MM 28-02-12: to be done or checked by DLW
When we use the "former" link of the issue #473, we have an error message.
"_404
The page you were trying to access doesn't exist or has been removed._"
And no new issue number have been created .. strange.
RE: URGENT = 3 Issues transferred from one to an other directory = lost issues ??
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Added by Etienne Massip over 12 years ago
Looks like you don't have the permission to see it?
RE: URGENT = 3 Issues transferred from one to an other directory = lost issues ??
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Added by Olivier D'Hane over 12 years ago
So according to you: if I have the permission, i could see the "former" link.
Could you send me the procedure to follow in order to have this permission?
I'll send it to the IT Manager.
Thanks a lot for your kind support.
Olivier
RE: URGENT = 3 Issues transferred from one to an other directory = lost issues ??
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Added by Etienne Massip over 12 years ago
Please refer to the User's Guide.