Redmine

We have had a production redmine environment setup for over a month when all of a sudden our emails to redmine started to bounce.

We use email forwarding and here is the parameter setup on the mail server:

"|/usr/local/sbin/rdm-mailhandler.rb --url http://host.edu:82 --key key_removed --project etd --unknown-user create --no-permission-check"

----- The following addresses had permanent fatal errors -----

"|/usr/local/sbin/rdm-mailhandler.rb --url http://host.edu:82 --key key_removed --project etd --unknown-user create --no-permission-check"

(reason: Insufficient permission)

(expanded from: <email_address_removed.edu>)

----- Transcript of session follows -----

Request was denied by your Redmine server (404).

550 5.0.0 "|/usr/local/sbin/rdm-mailhandler.rb --url http://host.edu:82 --key key_removed --project etd --unknown-user create --no-permission-check"... Insufficient permission

Nothing is written to the production.log during this time frame as well.

As of yesterday we were receiving emails and then today they started to bounce. Does anyone have any ideas as to where I can go from here what exactly is throwing the " reason: Insufficient permission"

The project ID also matches the project listed in the email forwarding. As I said no one was on this system in between it working and failing.

Thanks for your time,

Justin

[redmine]$ RAILS_ENV=production script/about

Environment:

Redmine version                          2.0.3.stable

Ruby version                             1.8.7 (x86_64-linux)

Rails version                            3.2.6

Environment                              production

Database adapter                         MySQL

Redmine plugins:

redmine_http_auth                        0.3.0-dev

[redmine@utility2prod redmine]$

OS/RHEL 6

$ uname -a

Linux utility2prod 2.6.32-279.5.2.el6.x86_64 #1 SMP Tue Aug 14 11:36:39 EDT 2012 x86_64 x86_64 x86_64 GNU/Linux

mysql 5.0.95

server is apache/phusion