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Test email works but notifications are not sent

Added by Ninnell Plumm over 11 years ago

Hi Redmine Gurus,

I'm running a quite recent Redmine intallation that was working pretty well until very recently. Information displays:

Environment:
  Redmine version                          2.1.4.stable
  Ruby version                             1.8.7 (x86_64-linux)
  Rails version                            3.2.8
  Environment                              production
  Database adapter                         MySQL
Redmine plugins:
  redmine_issue_checklist                  2.0.3
  redmine_projectstyle                     0.0.2
  wiking                                   0.0.3

Uncommented lines in configuration.yml:


default:
  email_delivery:
    delivery_method: :smtp
    smtp_settings:
      address: ns0.ovh.net
      port: 587
      domain: my_first_domain.fr
     authentication: :login
      user_name: suivi@my_first_domain.fr
      password: ***

  attachments_storage_path:

  autologin_cookie_name:
  autologin_cookie_path:
  autologin_cookie_secure:

  scm_subversion_command:
  scm_mercurial_command:
  scm_git_command:
  scm_cvs_command:
  scm_bazaar_command:
  scm_darcs_command:

  database_cipher_key: *

production:

development:

Everything was working OK until some users had to change their email addresses from user@my_first_domain.fr to user@my_second_domain.fr. They would not receive notifications after that move.

I did several tests in vain. I then decided to go for an ugly patch: I changed their emails back and routed email traffic from first_domain to second_domain at server level. Still, notifications are not sent.

What puzzles me is test email works fine. I changed admin email and used @yahoo.fr and @my_second_domain.fr, both worked ok! Of course, I tested my routing and there's no issue with it. Spam folder checked as well.

Would you have any tips?

Cheers,
Ninnell


Replies (1)

RE: Test email works but notifications are not sent - Added by Ninnell Plumm over 11 years ago

I've made some extensive testing and what I found out is notification will be sent to any newly created users @my_first_domain.fr. When I disable Bcc, I can see notifications were supposed to be sent out to others but that does not work.

Any advice would be much appreciated

Tks

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