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external users not receiving email notifications for any event in selected projects
Added by Eileen Reilly almost 11 years ago
Hi,
I've searched the forum and google for a solution, and cannot seem to find one. My problem is that users outside my domain do not get notifications for updates to a project that they have selected to get notifications for if the user is not within my email domain. I turned email logging on, and they do not appear in the bcc list. I tried making the project public, but that did not help. I feel like there's something obvious I'm missing.
Environment:
Redmine version 2.3.0.stable
Ruby version 1.9.3 x86_64-linux
Rails version 3.2.13
Environment production
Database adapter Mysql2
Redmine plugins:
clipboard_image_paste 1.6a
redmine_banner 0.0.9
redmine_changeauthor 1.0.0
redmine_close_button 0.0.8
redmine_contacts 3.2.4-light
redmine_contacts_helpdesk 2.2.2-pro
redmine_didyoumean 1.2.0
redmine_improved_searchbox 0.0.3
redmine_inline_note_images_plugin 0.0.1
redmine_issue_checklist 2.0.5
redmine_people 0.1.6
redmine_release_notes 1.3.1-beta
redmine_watcher_groups 0.0.1
redmine_wiki_extensions 0.6.4
wiking
The test email works fine. People from company.com who have the setting to get email for any event in selected projects works fine.
When logging is on, and I look at the emails that are sent, only addresses within the domain company.com are present. Addresses outside company.com are not being added.
Thanks
Eileen
I had put in the contents of my configuration.yml file, but it was being marked as spam when I tried to enter it. I had to remove it to submit the question. Suffice it to say that we use google apps, and it works fine for people within the domain.
I figured this out eventually; it was a weird intersection of the permissions for viewing items and what email the user was supposed to get.