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[Solved] Image not displayed in exported PDF document (Redmine version 2.3.1) ?

Added by Bruno Payen about 11 years ago

Hi,
PDF document export (from Wiki and Issues) is correct for text.
PDF document export is correct for Gantt

In Wiki and Issues, inline images (jpg and png attached files) are not displayed in the resulting PDF doc export (only text reference to attachment path shows).
  • Wiki and Issue inline images are OK in Redmine web UI
  • Thumbails are OK in Redmine web UI
  • ImageMagick and RMagick libraries seems correctly installed.
  • Attached images are without Alpha channel
  • No errors in Redmine production.log (Debug mode)

Anybody using 2.3.x using successfully this feature ?
Any idea on what to check on my setup or is this a known 2.3.1 bug or limitation any patch ?
Thank you

Remark: In Wiki HTML export, images are also broken with syntax

 !/attachments/download/xx/myimage.jpg!

Image are displayed if complete URL is given
 !http://myserver/attachments/download/xx/myimage.jpg!

My environment:
Platform Debian 6 (x86 64). 
  Redmine version                          2.3.1.stable
  Ruby version                             1.9.3 (x86_64-linux)
  Rails version                            3.2.13
  Environment                              production
  Database adapter                         Mysql2
Redmine plugins:
  no plugin installed


Replies (34)

RE: [Solved] Image not displayed in exported PDF document (Redmine version 2.3.1) ? - Added by Jun NAITOH about 10 years ago

li an wrote:

Sorry, but I tested gif and jpg cannot be displayed, only 8 bit PNG can be displayed. My redmine is 2.3.2.

And I think if 8bit png can be displayed, rmagick is ok, I checked gemfile.lock, there is rmagick included.

Is there any jpeg and gif sample file which can reproduce the problem?

#3261#note-34

However, this may be a problem of bitnami.

RE: [Solved] Image not displayed in exported PDF document (Redmine version 2.3.1) ? - Added by li an about 10 years ago

Hi，

I have attached gif and jpg sample, and the result of my wiki page snapshot, you can see now pdf has 3 issues, the main issue is gif and jpg cannot be displayed, another 2 is Chinese character not displayed correctly，font colors are not displayed， I am not sure if these 2 will be fixed in the future.

Jun NAITOH wrote:

li an wrote:

Sorry, but I tested gif and jpg cannot be displayed, only 8 bit PNG can be displayed. My redmine is 2.3.2.

And I think if 8bit png can be displayed, rmagick is ok, I checked gemfile.lock, there is rmagick included.

Is there any jpeg and gif sample file which can reproduce the problem?

#3261#note-34

However, this may be a problem of bitnami.

Download all files
test.gif (26.9 KB) test.gif
test2.jpg (79.3 KB) test2.jpg
result.jpg (307 KB) result.jpg

RE: [Solved] Image not displayed in exported PDF document (Redmine version 2.3.1) ? - Added by Jun NAITOH about 10 years ago

li an wrote:

Hi，

I have attached gif and jpg sample, and the result of my wiki page snapshot,

I checked, Redmine 2.6 has not pdf export gif/jpeg problem on CentOS.
But, redmine 2.6 has pdf export gif/jpeg problem on Windows (Bitnami).
Because, Bitnami's Redmine don't recognize RMagick.

I think to this is Bitnami's problem.

Sorry, but I tested gif and jpg cannot be displayed, only 8 bit PNG can be displayed. My redmine is 2.3.2.
And I think if 8bit png can be displayed, rmagick is ok, I checked gemfile.lock, there is rmagick included.

Please check your Redmine Infomatin.

another 2 is Chinese character not displayed correctly，

Please use Chinese locale (Language) setting on your Redmine account when you use PDF export, or see #13781

font colors are not displayed

I think to support by Redmine 2.6.

bitnami_redmine_info.png (95.9 KB) bitnami_redmine_info.png

RE: [Solved] Image not displayed in exported PDF document (Redmine version 2.3.1) ? - Added by Mischa The Evil about 10 years ago

Jun NAITOH wrote:

[...]

But, redmine 2.6 has pdf export gif/jpeg problem on Windows (Bitnami).
Because, Bitnami's Redmine don't recognize RMagick.

I think to this is Bitnami's problem.

AFAICT it is indeed. The same issue is reported earlier in another context (relating to Redcarpet) in Redmine 2.5.2 - No Option for Markdown Formatting. There's an issue with gems that need native compilation on the win32 Bitnami stacks. It's reproducible with an OOTB Bitnami 2.5.2-3 Windows release. The OP of the forum thread has posted a message in the Bitnami forums yesterday.

RE: [Solved] Image not displayed in exported PDF document (Redmine version 2.3.1) ? - Added by li an about 10 years ago

Thanks, but I checked the bitnami redmine 2.3.2 configuration, RMagick seems all right from the menu.

Jun NAITOH wrote:

li an wrote:

Hi，

I have attached gif and jpg sample, and the result of my wiki page snapshot,

I checked, Redmine 2.6 has not pdf export gif/jpeg problem on CentOS.
But, redmine 2.6 has pdf export gif/jpeg problem on Windows (Bitnami).
Because, Bitnami's Redmine don't recognize RMagick.

I think to this is Bitnami's problem.

Sorry, but I tested gif and jpg cannot be displayed, only 8 bit PNG can be displayed. My redmine is 2.3.2.
And I think if 8bit png can be displayed, rmagick is ok, I checked gemfile.lock, there is rmagick included.

Please check your Redmine Infomatin.

another 2 is Chinese character not displayed correctly，

Please use Chinese locale (Language) setting on your Redmine account when you use PDF export, or see #13781

font colors are not displayed

I think to support by Redmine 2.6.

Bitnami Redmine 2.3.2-RMagick is ok.png (15.8 KB) Bitnami Redmine 2.3.2-RMagick is ok.png

RE: [Solved] Image not displayed in exported PDF document (Redmine version 2.3.1) ? - Added by Jun NAITOH about 10 years ago

li an wrote:

Thanks, but I checked the bitnami redmine 2.3.2 configuration, RMagick seems all right from the menu.

OK.

I tried bitnami-redmine-2.3.1-3-windows-installer.exe

I checked the bitnami redmine 2.3.1-3 configuration, RMagick seems all right from the menu, too.

And, I tried pdf export, so this PDF's image(test.gif/test2.jpeg) seems all right. (Sorry, this sample pdf use Japanese Font)

test-1_redmine231.pdf (115 KB) test-1_redmine231.pdf bitnami windows redmine 2.3.1-3

RE: [Solved] Image not displayed in exported PDF document (Redmine version 2.3.1) ? - Added by li an about 10 years ago

e...

I have seen from your attached pdf, gif and jpg works... in my bitnami redmine 2.3.2 env. only png works... I really donot know how to debug the reason...thanks for your test, maybe we can only use png for the current situation, so pity:(

Jun NAITOH wrote:

li an wrote:

Thanks, but I checked the bitnami redmine 2.3.2 configuration, RMagick seems all right from the menu.

OK.

I tried bitnami-redmine-2.3.1-3-windows-installer.exe

I checked the bitnami redmine 2.3.1-3 configuration, RMagick seems all right from the menu, too.

And, I tried pdf export, so this PDF's image(test.gif/test2.jpeg) seems all right. (Sorry, this sample pdf use Japanese Font)

RE: [Solved] Image not displayed in exported PDF document (Redmine version 2.3.1) ? - Added by Allan Vig about 7 years ago

Sorry for bringing up this old topic again. I am currently facing the same issue after switching to ckeditor plugin (rich editor) and using paste from clipboard feature. It upload the image and inserts a link to a local path ie. /attachments/download/xx/myimage.jpg

Basically ckeditor converts the layout to HTML, so my question is: Does anyone know how the solution suggested in this thread (!http://myserver/attachments/download/xx/myimage.jpg!) looks like in HTML code?

Thank you

RE: [Solved] Image not displayed in exported PDF document (Redmine version 2.3.1) ? - Added by Timo Boehme over 6 years ago

Still no image in PDF. Redmine, please fix that. We have 2018 now Version 3.4.x.

ticket source sample:

 <p><img alt="" data-rich-file-id="329" src="/redmine/system/rich/rich_files/rich_files/000/000/329/original/screenshot%20-%202018_04_04%2009-58-31.png" /></p>

screenshot - 2018_04_26 02-26-08.png (34.8 KB) screenshot - 2018_04_26 02-26-08.png Redmine version
(26-34/34)