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Issues when uploading a file: Completed 500 Internal Server Error

Added by kanv esn over 11 years ago

Hello,

We have a production redmine used for internal issues & projects. We are encountering the following error everytime a user tries to add an attachment to an issue.

It started a few days ago, no noticeable update/upgrade has been done recently.

the error:

Current user: username (id=109)
Saving attachment '/var/www/vhosts/redmine.website.com/httpdocs/files/2013/12/131211130620_dfsdebug1.PNG' (12522 bytes)
Completed 500 Internal Server Error in 10ms

Errno::EACCES (Permission denied - /var/www/vhosts/redmine.website.com/httpdocs/files/2013/12/131211130620_dfsdebug1.PNG):
app/models/attachment.rb:111:in `initialize'
app/models/attachment.rb:111:in `open'
app/models/attachment.rb:111:in `files_to_final_location'
app/controllers/attachments_controller.rb:88:in `upload'

Our redmine version:

Environment:
Redmine version 2.3.0.stable.11670
Ruby version 1.9.3 (x86_64-linux)
Rails version 3.2.13
Environment production
Database adapter Mysql2
Redmine plugins:
no plugin installed

Any idea?

Best regards.


Replies (2)

RE: Issues when uploading a file: Completed 500 Internal Server Error - Added by nico ps over 10 years ago

Hello,

i am having the same issue with our redmine environmnt.

Did managed to solve the problem?

Best regards

RE: Issues when uploading a file: Completed 500 Internal Server Error - Added by Pavel Potcheptsov over 10 years ago 

chmod -R 766 /var/www/vhosts/redmine.website.com/httpdocs/files
    (1-2/2)