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reporters watching issues get no email (developers do)

Added by Matt O about 10 years ago

Hello

  • I have added watchers to an issue. They are reporters in that project.
  • When I update the issue, the author is notified
  • watchers are NOT notified (even though their email setting is "involved and watching" and the emnailadress is correct)
  • I 'upgrade' a reporter to developer -> she get's notified

So here's the question: Why? Which permission decides, if a user is notified or not? (Someone may have inadvertently removed that permission from this role?)

or is this a bug which might be fixed in a newer release?
or just a quirk with our installation?

i can't tell, if it stopped working or never did and only comes up as we are integrating more users with reporter privileges ...

Thanks for hints and help!

Output of script/about (Yes, i read How to request help)

Environment:
  Redmine version                2.3.3.stable.12160
  Ruby version                   1.9.3-p194 (2012-04-20) [x86_64-linux]
  Rails version                  3.2.13
  Environment                    production
  Database adapter               PostgreSQL
Redmine plugins:
  clipboard_image_paste          1.8


Replies (3)

RE: reporters watching issues get no email (developers do) - Added by Matt O about 10 years ago

  • I updated to Version 2.6.0
  • I set the project 'public'
  • still reporters get no Email-notification when an issue they watch is edited.

Which permission determines, if a notification is sent?

[solved] RE: reporters watching issues get no email (developers do) - Added by Matt O about 10 years ago

OK, here is the solution: (i run redmine in german, so some references to fieldnames in english might be incorrect)

Ticket-Visibility determines Email-notifications.
(Administration -> Roles & Permissions -> Edit "Reporter" -> Ticket visibility) set to "all public issues"

The Documentation should be extended accordingly!

    (1-3/3)