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[SOLVED] How to understand production.log to find error when importing issues from csv

Added by Diego Bollini almost 5 years ago

Hi!

I know it's a common error but I can´t find the root of the problem...

First:
Environment:
Redmine version 4.0.0.stable
Ruby version 2.5.1-p57 (2018-03-29) [x86_64-linux-gnu]
Rails version 5.2.2
Environment production
Database adapter Mysql2
Mailer queue ActiveJob::QueueAdapters::AsyncAdapter
Mailer delivery smtp
SCM:
Git 2.17.1
Filesystem
Redmine plugins:
redmine_agile 1.5.0
redmine_people 1.4.1

The log file it's about 50MB and I have no experience with that.

When issues/imports/new, select file and next, we get the internal server error.

Pleeease, any help or link to read?

Available to answer any questions you may have. Thanks in advance!

issues.csv (654 Bytes) issues.csv

Replies (2)

RE: [SOLVED] How to understand production.log to find error when importing issues from csv - Added by Diego Bollini almost 5 years ago

Finally, it was an error with permissions of the folder /redmine/tmp/imports.

I saw this in the error log file of nginx...

Download all files
redmine error 02.png (62 KB) redmine error 02.png
redmine error 01.png (73.9 KB) redmine error 01.png

RE: [SOLVED] How to understand production.log to find error when importing issues from csv - Added by Dimitar (RedmineUP) almost 2 years ago

Dear Diego,

This is Dimitar from the RedmineUP Support Team.

We highly appreciate the effort you put for finding the solution as well as your feedback. Glad to know that the plugin is running as expected now. :)

However, if any other questions or problems arise, please let us know at , thanks.

Have a great and successful day!

Diego Bollini wrote:

Finally, it was an error with permissions of the folder /redmine/tmp/imports.

I saw this in the error log file of nginx...

    (1-2/2)