Redmine

About your application's environment
Ruby version              1.8.6 (x86_64-linux)
RubyGems version          1.3.1
Rails version             2.1.2
Active Record version     2.1.2
Action Pack version       2.1.2
Active Resource version   2.1.2
Action Mailer version     2.1.2
Active Support version    2.1.2
Edge Rails revision       unknown
Application root          /home/htdocs/redmine
Environment               production
Database adapter          mysql

I've configured redmine to recive mails from external IMAP-Server by using a cron-job. The cron-job is done with a shel-script:

#!/bin/bash
export PATH=$PATH:/usr/local/rubygems/bin:/usr/local/rubygems/gems/bin
export RUBYLIB=/usr/local/rubygems/lib
export GEM_HOME=/usr/local/rubygems/gems
cd /home/htdocs/redmine
/usr/local/bin/rake --trace redmine:email:receive_imap RAILS_ENV="production" host=mail.server.tld username={username} password={password} folder=INBOX tracker=Sonstiges status=Neu priority=Normal move_on_success=INBOX.read move_on_failure=INBOX.failed allow_override=project,tracker,priority,status

• if i get a Ticket-E-Mail from Redmine and answer to it, the answer will be addet to the ticket.
• if i send a E-Mail to the same redmine-email-adress, it will be moved to INBOX.failed. i've no idea how to format the subject or the mail to create a issue.
• i enabled IMAP-Trace (add: Net::IMAP.debug = true in /var/www/redmine/lib/redmine/imap.rb after require …)
• i send the following mail:

Subject: [Test-Projekt demo] (Neu) Neue Tickets per E-Mail erstellen.
Message: Test-Projekt demo

letzter Versuch für heute. Wenn das nicht klappt, muss ich halt noch mal recherchieren.

and got this Trace:

S: * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE] Courier-IMAP ready. Copyright 1998-2005 Double Precision, Inc.  See COPYING for distribution information.
C: RUBY0001 LOGIN "username" password
S: RUBY0001 OK LOGIN Ok.
C: RUBY0002 SELECT INBOX
S: * FLAGS (\Draft \Answered \Flagged \Deleted \Seen \Recent)
S: * OK [PERMANENTFLAGS (\* \Draft \Answered \Flagged \Deleted \Seen)] Limited
S: * 1 EXISTS
S: * 1 RECENT
S: * OK [UIDVALIDITY 1242635317] Ok
S: * OK [MYRIGHTS "acdilrsw"] ACL
S: RUBY0002 OK [READ-WRITE] Ok
C: RUBY0003 SEARCH NOT SEEN
S: * SEARCH 1
S: RUBY0003 OK SEARCH done.
C: RUBY0004 FETCH 1 RFC822
S: * 1 FETCH (RFC822 {1545}
S: Return-Path: <my_email@server.tld>
S: Delivered-To: tickets@server.tld
S: Received: (qmail 20805 invoked by uid 89); 22 May 2009 12:08:48 -0000
S: Received: by simscan 1.3.1 ppid: 20788, pid: 20792, t: 0.6359s
S:          scanners: attach: 1.3.1 clamav: 0.92.1
S: /m: spam: 3.1.8
S: X-Spam-Checker-Version: SpamAssassin 3.1.8 (2007-02-13) on
S:     mail.server.tld
S: X-Spam-Level: 
S: X-Spam-Status: No, score=-0.5 required=3.5 tests=AWL,BAYES_00,
S:     DK_POLICY_SIGNSOME autolearn=ham version=3.1.8
S: Received: from unknown (HELO server.tld) (000.000.000.000)
S:   by mail.oberdieck-online.de with SMTP; 22 May 2009 12:08:48 -0000
S: Received-SPF: pass (mail.server.tld: SPF record at server.tld designates 000.000.000.000 as permitted sender)
S: Received: from [000.000.000.000] (isp-name [000.000.000.000])
S:     by server.tld (Postfix) with ESMTP id BE3C74771
S:     for <redmine@server.tld >; Fri, 22 May 2009 14:08:47 +0200 (CEST)
S: Message-Id: <37EAE43A-60B6-4617-AA18-45B166BF85C6@server.tld >
S: From: hiro <my-email@server.tld >
S: To: tickets@server.tld
S: Content-Type: text/plain; charset=ISO-8859-1; format=flowed; delsp=yes
S: Content-Transfer-Encoding: quoted-printable
S: Mime-Version: 1.0 (Apple Message framework v935.3)
S: Subject: [Test-Projekt demo] (Neu) Neue Tickets per E-Mail erstellen.
S: Date: Fri, 22 May 2009 14:09:47 +0200
S: X-Mailer: Apple Mail (2.935.3)
S: 
S: Project: Test-Projekt demo
S: 
S: letzter Versuch f=FCr heute. Wenn das nicht klappt, muss ich halt noch =20=
S: 
S: mal recherchieren.=
S: )
S: * 1 FETCH (FLAGS (\Seen \Recent))
S: RUBY0004 OK FETCH completed.
C: RUBY0005 STORE 1 +FLAGS (\Seen)
S: * 1 FETCH (FLAGS (\Seen \Recent))
S: RUBY0005 OK STORE completed.
C: RUBY0006 COPY 1 INBOX.failed
S: RUBY0006 OK [COPYUID 1242635444 24 23] COPY completed.
C: RUBY0007 STORE 1 +FLAGS (\Deleted)
S: * 1 FETCH (FLAGS (\Seen \Deleted \Recent))
S: RUBY0007 OK STORE completed.
C: RUBY0008 EXPUNGE
S: * 1 EXPUNGE
S: * 0 EXISTS
S: * 0 RECENT
S: RUBY0008 OK EXPUNGE completed
(in /home/htdocs/redmine)
** Invoke redmine:email:receive_imap (first_time)
** Invoke environment (first_time)
** Execute environment
** Execute redmine:email:receive_imap

but - the mail was not processed.

can someone send me a hint, how a email has to be formatet?
i tryed also to send a full set of paramenter like:

Project: Test-Projekt demo
Tracker: Unterstützung
Priority: Hoch
Status: Feedback

here is the issue-text

but redmine reads the mail, and moved it to failed but i've no idea why …