Redmine

Hi, seem the issue is related to newtworking/firewalling.
How do you reach smtp server?
Is it public or in the company?
Are you going through proxies/firewalls?
Thanks
Lorenzo

Thanks Lorezon for quick reply.

I comment you all your questions.

The server where I have the redmine installation is behind a proxy and has access to the Internet. We have disabled the firewall on the Redmine server (Redhat 7).
We have the mail server in the company, it is a corporate email that uses Zimbra.

Here I have the configuration that I have for sending notifications that is inside the config/configuration.yml file

default:
  # Outgoing emails configuration (see examples above)
  email_delivery:
    delivery_method:: smtp
    smtp_settings:
      enable_starttls_auto: true
      address: "mail.mydomain.org" 
      port: 25
      domain: "mydomain.org" 
      authentication:: login
      user_name: "redmine.educacion@mydomain.org" 
      password: "********" 

I have made checks to see if the ports I connect to on the mail server are open via telnet

[root @ scvs0019 redmine_pre] # telnet mail.mydomain.org 993
Trying 10.140.139.18 ...
Connected to mail.mydomain.org.
Escape character is '^]'.

I can't think of any more tests that I can run to find out exactly where the error is.

I have also tried to perform this configuration but against a test gmail account that we have to see but still I can not make it work, that is, I send a standard email to create an incident to an email account (gmail or corporate) and launch the command for which I put in the previous thread.

If you need more information, do not hesitate to ask me

Thnaks in advanced!!!

Eduardo HM wrote:

Thanks Lorezon for quick reply.

I comment you all your questions.

The server where I have the redmine installation is behind a proxy and has access to the Internet. We have disabled the firewall on the Redmine server (Redhat 7).
We have the mail server in the company, it is a corporate email that uses Zimbra.

Could be Zimbra has got a filter on addresses, already checked your IP is permitted?

Thanks
Lorenzo

Thanks again

The Zimbra server does not have source IPs restricted.

I have done another test. I have created a completely new gmail account, I have enabled both pop3 and imap, and I have launched the command to process both mails by pop3 and imap and I get the same error:

[root@scvs0019 redmine_pre]# rake -s -f Rakefile  --trace redmine:email:receive_pop3 RAILS_ENV="production" host=pop.gmail.com username=cauce@gmail.com password=***** ssl=1 port=995 project=test-mail

[root@scvs0019 redmine_pre]# rake -s -f Rakefile  --trace redmine:email:receive_imap RAILS_ENV="production" host=imap.gmail.com username=cauce@gmail.com password=***** ssl=1 port=993 project=test-mail

** Invoke redmine:email:receive_pop3 (first_time)
** Invoke environment (first_time)
** Execute environment
** Execute redmine:email:receive_pop3
rake aborted!
Errno::ECONNRESET: Connection reset by peer - SSL_connect
/usr/local/rvm/rubies/ruby-2.3.8/lib/ruby/2.3.0/net/pop.rb:553:in `connect'
/usr/local/rvm/rubies/ruby-2.3.8/lib/ruby/2.3.0/net/pop.rb:553:in `do_start'
/usr/local/rvm/rubies/ruby-2.3.8/lib/ruby/2.3.0/net/pop.rb:531:in `start'
/var/www/educacion/cau_ce/servicioinformatica/redmine_pre/lib/redmine/pop3.rb:45:in `check'
/var/www/educacion/cau_ce/servicioinformatica/redmine_pre/lib/tasks/email.rake:155:in `block (4 levels) in <top (required)>'
/var/www/educacion/cau_ce/servicioinformatica/redmine_pre/app/models/mailer.rb:630:in `with_synched_deliveries'
/var/www/educacion/cau_ce/servicioinformatica/redmine_pre/lib/tasks/email.rake:154:in `block (3 levels) in <top (required)>'
/usr/local/rvm/gems/ruby-2.3.8/gems/rake-13.0.3/lib/rake/task.rb:281:in `block in execute'
/usr/local/rvm/gems/ruby-2.3.8/gems/rake-13.0.3/lib/rake/task.rb:281:in `each'
/usr/local/rvm/gems/ruby-2.3.8/gems/rake-13.0.3/lib/rake/task.rb:281:in `execute'
/usr/local/rvm/gems/ruby-2.3.8/gems/rake-13.0.3/lib/rake/task.rb:219:in `block in invoke_with_call_chain'
/usr/local/rvm/rubies/ruby-2.3.8/lib/ruby/2.3.0/monitor.rb:214:in `mon_synchronize'
/usr/local/rvm/gems/ruby-2.3.8/gems/rake-13.0.3/lib/rake/task.rb:199:in `invoke_with_call_chain'
/usr/local/rvm/gems/ruby-2.3.8/gems/rake-13.0.3/lib/rake/task.rb:188:in `invoke'
/usr/local/rvm/gems/ruby-2.3.8/gems/rake-13.0.3/lib/rake/application.rb:160:in `invoke_task'
/usr/local/rvm/gems/ruby-2.3.8/gems/rake-13.0.3/lib/rake/application.rb:116:in `block (2 levels) in top_level'
/usr/local/rvm/gems/ruby-2.3.8/gems/rake-13.0.3/lib/rake/application.rb:116:in `each'
/usr/local/rvm/gems/ruby-2.3.8/gems/rake-13.0.3/lib/rake/application.rb:116:in `block in top_level'
/usr/local/rvm/gems/ruby-2.3.8/gems/rake-13.0.3/lib/rake/application.rb:125:in `run_with_threads'
/usr/local/rvm/gems/ruby-2.3.8/gems/rake-13.0.3/lib/rake/application.rb:110:in `top_level'
/usr/local/rvm/gems/ruby-2.3.8/gems/rake-13.0.3/lib/rake/application.rb:83:in `block in run'
/usr/local/rvm/gems/ruby-2.3.8/gems/rake-13.0.3/lib/rake/application.rb:186:in `standard_exception_handling'
/usr/local/rvm/gems/ruby-2.3.8/gems/rake-13.0.3/lib/rake/application.rb:80:in `run'
/usr/local/rvm/gems/ruby-2.3.8/gems/rake-13.0.3/exe/rake:27:in `<top (required)>'
/usr/local/rvm/gems/ruby-2.3.8/bin/rake:23:in `load'
/usr/local/rvm/gems/ruby-2.3.8/bin/rake:23:in `<main>'
/usr/local/rvm/gems/ruby-2.3.8/bin/ruby_executable_hooks:22:in `eval'
/usr/local/rvm/gems/ruby-2.3.8/bin/ruby_executable_hooks:22:in `<main>'
Tasks: TOP => redmine:email:receive_pop3

From the Redmine server I can reach Gmail ports 993 and 995 by telnet.

I don't understand why is too difficult this setting in redmine.

Regards again.