Help：Comment issue(with attachments) via email, lost some attachments(xls,xlsx)

Hello,when I comment issue via email, the text can obtained by redmine,but the attachment(xls,xlsx) is lost

I've tried attachments in different formats, It seems that only xls and xlsx will be lost.

I attached the rake execution log

Can anyone help?

Environment:
Redmine version 3.4.13.stable
Ruby version 2.4.10-p364 (2020-03-31) [x86_64-linux]
Rails version 4.2.11.1
Environment production
Database adapter Mysql2
SCM:
Subversion 1.10.4
Mercurial 4.8.2
Bazaar 2.8.0
Git 2.20.1
Filesystem
Redmine plugins:
issue_mail_with_attachments 0.9.0

Thanks

rake_imap.log (12.8 KB) rake_imap.log

Replies (9)

RE: Help：Comment issue(with attachments) via email, lost some attachments(xls,xlsx) - Added by David Doležal almost 3 years ago

First what I will go to check is Setting > Files

There is some attributes for filesize and of course accepted and non-accepted file's type, like *.XLS, ...

Did you check it?

RE: Help：Comment issue(with attachments) via email, lost some attachments(xls,xlsx) - Added by peng jie almost 3 years ago

Thanks a lot of your reply.

Yes,I checked,there are no restrictions.

and I used another email (different mail service providers) and comments with the same attachments via this email. it was works this time.

then I used the earliest email test again, and still lost the attachments(xls,xlsx)

but this confuses me,is this related to the comment email?

RE: Help：Comment issue(with attachments) via email, lost some attachments(xls,xlsx) - Added by David Doležal almost 3 years ago

From your description I think, there is no problem with REDMINE. It's hard to say, what exactly is a problem. I never heard about it before. But if one mail service provider is OK and second is not, I think that problem is on provider side.

RE: Help：Comment issue(with attachments) via email, lost some attachments(xls,xlsx) - Added by peng jie almost 3 years ago

These attachments can be seen in the redmine's mailbox, so it seems that they were lost when the rake command was executed to grab the attachments to redmine.

RE: Help：Comment issue(with attachments) via email, lost some attachments(xls,xlsx) - Added by David Doležal almost 3 years ago

peng jie wrote:

These attachments can be seen in the redmine's mailbox, so it seems that they were lost when the rake command was executed to grab the attachments to redmine.

Do you have log from rake command?

RE: Help：Comment issue(with attachments) via email, lost some attachments(xls,xlsx) - Added by David Doležal almost 3 years ago

David Doležal wrote:

peng jie wrote:

These attachments can be seen in the redmine's mailbox, so it seems that they were lost when the rake command was executed to grab the attachments to redmine.

Do you have log from rake command?

My fault, I see it now. ;-)

RE: Help：Comment issue(with attachments) via email, lost some attachments(xls,xlsx) - Added by David Doležal almost 3 years ago

peng jie wrote:

Thanks a lot of your reply.

Yes,I checked,there are no restrictions.

and I used another email (different mail service providers) and comments with the same attachments via this email. it was works this time.

then I used the earliest email test again, and still lost the attachments(xls,xlsx)

but this confuses me,is this related to the comment email?

Do you have 2 different emails for 2 different test users. Are both users same in permissions?

RE: Help：Comment issue(with attachments) via email, lost some attachments(xls,xlsx) - Added by peng jie almost 3 years ago

Yes, the same permissions.
I even tried to use the same user (bind different email) for test, and the results were the same

RE: Help：Comment issue(with attachments) via email, lost some attachments(xls,xlsx) - Added by David Doležal almost 3 years ago

Hmmm, I see you use plugin. Try it without plugin... ;-)

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